Inayah Ar

Enthusiastic customer focused professional with over 7 years of experience and expertise in aviation, customer service, front office, administration, and executive secretarial domains. Skilled in office administration, executive support, customer relationship management, and hospitality. With a commitment to deliver exceptional service.

Senior Officer – Administration at Five Star Business Finance Ltd. (2024-08 – Present)

• Managed calendar, meeting and appointment scheduling.
• Provided executive secretarial support to senior management.
• Coordinated travel and itinerary management for official requirements.
• Handled executive correspondence and professional communication.
• Prepared and maintained Minutes of Meeting (MoM) and follow-up actions.
• Managed invoices, bills and vouchers with accurate documentation.
• Maintained confidential documentation and sensitive records.
• Coordinated with internal and external stakeholders for administrative requirements.
• Provided administrative support and ensured smooth office coordination.
• Managed tasks, priorities and deadlines to ensure timely completion.
• Handled visitor management and professional communication.
• Managed office administration and daily front office operations.

Customer Support Executive at SpiceJet Airlines (2017-12 – 2022-11)

• Served as Cabin Crew (Air Hostess), ensuring passenger safety, comfort and professional in-flight service.
• Delivered excellent customer service to passengers, resolved customer complaints professionally and efficiently.
• Managed check-in, boarding and passenger assistance while ensuring compliance with airline safety and service standards.
• Provided passenger assistance and hospitality throughout the flight, ensuring a comfortable travel experience.
• Responded effectively to customer needs and onboard situations.

Bachelor of Arts in English – University of Madras (2014-06 – 2017-04)

Master of Arts in English – University of Madras (2018 – 2020)