Indhu Storm

Motivated and dedicated Customer Support professional with over 5 years of experience across banking, security services, and industrial sectors. Proven ability to handle customer queries, coordinate backend operations, and support technical processes with accuracy and professionalism. Adept at multi-tasking, communicating clearly, and contributing to organizational goals through a service-focused mindset.

Warehouse Executive - Caplin Steriles Pvt Ltd - Tiruvallur, India

(2025-01)

• Maintain accurate inventory records in ERP / manual registers.
• Issue materials to production as per approved material requisitions and FIFO/FEFO norms
• Ensure warehouse cleanliness, safety, and compliance with EHS guidelines
• Coordinate with QA, Production, and Procurement teams for material movement and reconciliation
• Support internal and external audits and ensure corrective actions are implemented.

Customer Support Assistant - Indian Bank - Thandalam – Tiruvallur, India

(2022-01 - 2024-12)

• Handled customer queries via phone, email, and in person
• Managed jewel loan account operations, including opening, updating, and closing
• Escalated complex issues to appropriate departments
• Maintained clear and accurate customer records

Backend Coordinator - KION India Pvt Ltd - India

(2018-01 - 2020-12)

• Handled customer communications via calls and emails
• Scheduled appointments and coordinated with field executives
• Processed orders and resolved backend technical queries
• Suggested workflow improvements for greater team efficiency

Backend Support Assistant - SDB Security Service Pvt Ltd - India

(2016-01 - 2018-12)

• Provided telephone support for customer queries
• Assisted with product/service inquiries and issue resolution
• Maintained documentation and filing systems
• Worked cross-functionally with other departments to ensure client satisfaction

BE - Electrical and Electronics Engineering - Loyola Institution of Technology (2016-01)

HSC - Elite Matriculation Higher Secondary School (2012-01) Chennai, India

S.S.L.C - Government Girls High School (2010-01) Chennai, India