Indranil Maji

Seller Support Manager

Talent

Durgapur, West BengalMember since June 30, 2026

Data Analytics

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About

Support professional with proven track record in team collaboration and achieving results. Skilled in conflict resolution, customer service, and process improvement. Reliable and adaptable, consistently meeting evolving business needs while maintaining high standards. Strong communicator with leadership abilities, ready to drive success in dynamic environment.

Experience

Seller Support Manager - Gramstrong E-services Private Limited (Toolsvilla) - Durgapur, IN

(2022-05 - 2025-11)

Toolsvilla is India's leading B2B eCommerce Marketplace. They work with 500+ Indian and Global Suppliers to bring more than 10000+ high-quality machinery, tools, and supplies on their platform. Promoted to Seller Support Manager in 2024.

Escalations Management: Establish and maintain a comprehensive tracking system for all seller-related issues, ensuring that updates are provided promptly.
Seller Panel Guidance: Provide thorough assistance to sellers in navigating the Toolsvilla seller panel, clarifying processes and policies. Work collaboratively with cross-functional teams to enhance the overall seller support experience.
Sales Reporting Assistance: Support sellers in interpreting their sales reports and reconciling payment statuses, ensuring they have a clear understanding of their financial performance.
Accounting and Compliance Education: Offer detailed explanations of Toolsvilla's accounting and billing procedures, utilizing real-life examples to illustrate concepts. Address common queries related to bills, Tax Deducted at Source (TDS), Tax Collected at Source (TCS), and other accounting matters.
Logistics Issue Resolution: Actively raise and manage claims with courier services as reported by sellers, striving to elicit positive responses from these partners.
Reimbursement Documentation: Keep meticulous records of all reimbursements related to claims made by logistics providers.
Cross-Functional Collaboration: Foster strong relationships with various internal teams to streamline processes and improve the efficiency of seller support operations.
Training and Development: Organize training sessions for sellers to familiarize them with the tools and resources available on the Toolsvilla platform, empowering them to utilize these effectively.
Feedback Mechanism: Implement a structured feedback system to gather insights from sellers regarding their experiences and challenges, using this information to continuously refine and enhance the support services provided.

City Manager - UpGrad Education Private Limited - Durgapur, IN

(2021-10 - 2022-03)

Founded in 2015, UpGrad is India's largest online higher education company providing programs in Data Science, Technology, Management and Law, to students, working professionals and enterprises. UpGrad has on-boarded over 60,000+ paid learners while impacting more than a million individuals, globally.

To actively follow and onboard channel partners from Durgapur, Asansol and Burdwan
To do regular visits to CP's and helping them in marketing activities
To generate leads from CP and help them in regular counselling

Enterprise Sales Officer -Domestic - Reliance Jio Infocomm Limited - Durgapur, IN

(2021-03 - 2021-07)

Reliance Jio Infocomm Limited (RJIL), a subsidiary of Reliance Industries Limited (RIL), India's largest private sector company, is the first telecom operator to hold pan India Unified License.

To actively follow all the accounts given by Company on daily basis.
To understand the needs of the customer and pitch them the suitable wireless solutions to upgrade their communication channels
Create new references from existing customers or from other sources such as social media.

Corporate Account Manager-HDFC Branch Banking Channel - TATA AIA Life Insurance Company Limited - Bengaluru, Karnataka, India

(2018-05 - 2020-10)

Tata AIA Life combines Tata's pre-eminent leadership position in India and AIA's presence as the largest, independent listed pan-Asian life insurance group in the world spanning 18 markets in the Asia Pacific region.