Investing Ideas

Experienced Load Booking Manager with 9 Years of expertise in freight booking, dispatch coordination, and transportation operations. Skilled in negotiating freight rates, building relationships with brokers and customers, optimizing truck utilization, and ensuring on-time deliveries. Strong knowledge of logistics software, and supply chain operations.

Team Manager at Shelby logistics Ltd (2023-11 – 2026-07)

• Manage the Load Booking and dispatch process to ensure timely delivery of goods or services.
• Assigned Loads to Company drivers and owner-operators.
• Supervise and coordinate drivers, vehicles, and routes to optimize efficiency.
• Monitor and adjust routes and schedules as needed to minimize delays or disruptions.
• Lead a team of 3 dispatchers, and support staff.
• Provide training, guidance, and performance evaluations for team members.
• Foster a productive, safe, and compliant working environment for the team.
• Making roster for the staff & dealing with day to day tasks relate to office.
• Knowledgeable on DAT, LOADLINK, TRUCK STOP, FLEETHUNT.
• Knowledgeable on XPERT, QTRAC, HOS, AVAAL and Border connect.
• Managed Daily freight booking across USA & CANADA.
• Negotiated Competitive freight rates with Brokers.
• Coordinated with drivers, brokers, and customers to ensure on-time pickup and delivery.
• Resolved service failures, detention issue, appointment delays, and POD requests.
• Provide effective communication between the customer and driver when truck issues arise with freight on board.
• Responsible for communicating with the truck driver via phone or Text for dispatching information.
• Responsible for keeping track of the driver's location and number of hours driven to make sure he leaves and arrives on time for scheduled freight appointments.
• Called both brokers and drivers every day to make sure everything was going smoothly.
• Played a key role in achieving 50% business growth by expanding the broker network, growing the customer base, and scaling the operations team.
• Achieved 98% on-time pick-up and delivery.
• Improved customer satisfactions through proactive communication.
• Maintained 100% backhaul coverage by proactively booking return loads before trucks became empty.

Senior dispatcher at Rig Logistics (2016-10 – 2023-11)

BCA in Bachelors of Computer Applications – Punjab Technical University Jalandhar