Iqra Abrar
Client Relationship Management (CRM) to MIS & Reporting to Data Analytics
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About
Customer-focused professional with approximately 2.5 years of progressive experience in Client Relationship Management (CRM), MIS & Reporting, and Data Analytics. Experienced in client communication, customer information management, requirement handling, team coordination, data validation, reporting, and operational analysis. Strong communication skills in English and Hindi.
Experience
Client Relationship Management (CRM) to MIS & Reporting to Data Analytics at TECHVON INFOTECH INDIA PVT. LTD. (2023-12 – 2026-05)
Career Progression: Client Relationship Management (CRM) to MIS & Reporting to Data Analytics
- Handled client communication, maintained customer information, coordinated with internal teams, and supported day-to-day operational requirements.
- Maintained, organized, validated, and reported business and operational data for internal reporting needs.
- Prepared regular performance reports and dashboards for internal stakeholders.
- Worked on sales and operational data analysis to support business decision-making.
- Analyzed data to identify trends, patterns, and actionable insights aimed at improving business outcomes.
Education
Bachelor of Computer Application (BCA) – Jamia Hamdard University (2025 – 2028)
Class 12th – Convent of Gagan Bharti School (2023)
Class 10th – Convent of Gagan Bharti School (2021)
