Isha Chandna

I am

Highly ambitious and dynamic individual with vast experience in different fields

Retail Floor Manager, Jewellery at Nemichand Jewellers (2026-02 – Present)

• Managed end-to-end store operations across sales, inventory, and customer service
• Delivered premium assisted selling experience with high-value transactions
• Improved customer satisfaction through effective escalation handling and retention focus
• Tracked KPIs (conversion, footfall, bill value) and implemented performance improvement strategies
• Maintained strong visual merchandising standards to enhance walk-in conversion
• Ensured efficient stock replenishment, reducing stock-outs and improving inventory turnover
• Executed promotions, festive campaigns, and upselling initiatives to drive revenue growth

Service Manager, Investment & Mutual Funds at SKB Capital (2025-01 – 2026-02)

• Manage HNI and retail client servicing across investments, transactions, and account queries
• Resolve customer issues with a strong focus on TAT, compliance, and satisfaction
• Maintain client reporting, documentation, and proactive follow-ups
• Collaborate cross-functionally to enhance customer experience and response time

Senior Executive, HR & Training at Advait Foundation (2019-01 – 2024-12)

• Managed staffing and operations for retail/e-commerce clients (Amazon, Flipkart)
• Led onboarding, training, and workforce deployment for high-volume retail operations

Manager, Operations at Ice & Hot Berg Cafe (2016-04 – 2018-04)

• Managed Store operations and Increased monthly revenue to ₹4L through promotions and operational improvements

MA in English – Karnataka University (2014-01 – 2016-12)

Diploma in Finance & Accounting – NIIT (2014-01 – 2014-12)

MBA in HR – Symbiosis University (2011-01 – 2013-12)

B Ed – MDU, Rohtak (2012-01 – 2012-12)

B Com – SOL, Delhi (2007-01 – 2010-12)