Isha Nimje

Customer Service professional with 17 months of experience & 7 months in Client Coordination. Skilled in handling queries, resolving issues & ensuring customer satisfaction. Looking for an opportunity to contribute & grow professionally.

Coordinator / Client Servicing at Digikore Digital (2025-11 – 2026-06)

• Act as a bridge between clients and internal teams for smooth coordination.
• Ensure timely resolution of client queries and concerns & high levels of customer satisfaction throughout process
• Manage complete client lifecycle from onboarding to delivery.
• Collaborate with finance for payment tracking and approvals & prepare tax invoices and proforma invoices.
• Reviewed project deliverables for quality and accuracy before client submission, ensuring high service standards.

Customer Service Representative at HDCF Bank (2024-05 – 2025-11)

• Handled 60+ customer queries daily, achieving KPI targets through timely issue resolution and efficient CRM usage
• Consistently met and exceeded performance targets, including Average Handling Time (AHT) and First Call Resolution (FCR).
• Resolved customer issues within the defined Issue Resolution Time (IRT) and SLA.
• Maintained a high CSAT (Customer Satisfaction Score) by providing prompt, accurate, and customer-focused solutions.

Engineering in Information Technology – Rajiv Gandhi College of Engineering, Nagpur (2020 – 2023)

Diploma in Information Technology – Government Polytechnic, Nagpur (2015 – 2019)

SSC – Adarsh Vidya Mandir, Nagpur (2014 – 2015)