Alvina Shaikh

Customer Service Executive with experience in the BPO industry, specializing in customer support, complaint resolution, and order management for the JFL (Jubilant FoodWorks Ltd.) process. Skilled in handling customer inquiries through inbound and outbound calls while delivering excellent service and maintaining high customer satisfaction. A quick learner with strong communication, problem-solving, and teamwork abilities, committed to providing exceptional customer experiences in fast-paced environments.

Customer Support Executive - Alvina (JFL Process – Jubilant FoodWorks Ltd.) - Navi Mumbai, Maharashtra

(2024-05 - 2026-01)

• Handled inbound and outbound customer calls professionally.
• Assisted customers with order placement, modifications, cancellations, and tracking.
• Resolved customer complaints efficiently while ensuring high customer satisfaction.
• Maintained accurate customer records and updated order information.
• Followed company policies and quality standards during customer interactions.
• Coordinated with internal teams for timely issue resolution.
• Consistently delivered excellent customer service in a high-volume BPO environment.
• Successfully managed customer interactions while maintaining service quality.
• Built positive customer relationships through effective communication and problem-solving.
• Demonstrated the ability to perform efficiently under pressure and meet operational targets.

Higher Secondary Certificate (HSC) - Commerce - Oriental College of Commerce and Science (2025-03)