Ishita

Results-driven customer service professional with strong experience in customer support, relationship management, and sales growth through effective upselling techniques. Skilled at resolving customer inquiries, identifying customer needs, and delivering personalized solutions that enhance satisfaction and loyalty. Proven ability to build rapport with clients, exceed service expectations, and consistently contribute to revenue generation by recommending relevant products and services.

Recognized for excellent communication skills, problem-solving abilities, and a customer-focused approach that drives both customer retention and business success.

Driver support executive - Universal Green Group

(2024)

• Provided exceptional customer support through phone, email, and chat channels, ensuring prompt resolution of customer inquiries and concerns.
• Built strong relationships with customers by understanding their needs and delivering personalized solutions.
• Handled customer complaints professionally and efficiently, maintaining high customer satisfaction levels.
• Educated customers about products, services, and account features to enhance their overall experience.
• Identified sales opportunities during customer interactions and successfully upsold relevant products and services.

Associate - WNS - Nashik

• Verified customer documents and information for accuracy, completeness, and compliance with company policies.
• Reviewed identification, financial, and supporting documents to ensure authenticity and eligibility.
• Communicated with customers through live chat, email, and messaging platforms to resolve inquiries and provide assistance.

BMS - Marketing and HR Management - SMRK MAHAVIDYALAYA

HSC - Marketing and Accounts - BYTCO COLLEGE (2022-03)

School Education - ST JOSEPH'S CONVENT SCHOOL (2020-03)