Jacob Joel Gerald. B

Entry-level Data Analyst with hands-on experience in SQL, Power BI, and data visualization for operational reporting and business intelligence. Skilled in data extraction, data cleaning, ETL processes, data modelling, KPI development, and dashboard creation. Experienced in transforming raw datasets into meaningful insights through interactive reports and visualizations.

Seeking a Data Analyst role to apply analytical skills, support business reporting, and contribute to data-driven decision-making.

Process Associate – Data Reporting and Operations - Evaluationz India Pvt Ltd. - Bengaluru, India

(2025-07 - 2026-03)

• Extracted, cleaned, and validated structured operational datasets from 3+ client platforms daily, supporting case processing and workflow tracking for a team handling 500+ records per week.
• Reduced data discrepancy resolution time by ~30% by building standardized reporting trackers and operational dashboards to helping identify exception and high-priority cases.
• Conducted data quality checks across 100% of reports prior to submission, ensuring reporting accuracy and compliance with client SLA benchmarks.
• Coordinated with 5+ internal teams and external vendors to resolve escalations and monitor priority workflows, maintaining an average case resolution rate above 95%.
• Maintained and updated operational dashboards in Excel and reporting tools, improving team visibility into pending workloads and processing pipeline status.

Production Management Intern - Aaru Plastics Pvt Ltd. - Bengaluru, India

(2024-04 - 2024-05)

• Conducted time-motion analysis across 4 production lines, quantifying workflow inefficiencies and identifying 2 major bottlenecks impacting output throughput.
• Supported management in implementing process improvements that reduced average production cycle time by an estimated 15%, improving shift productivity.

Bachelor of Business Administration - BBA - Cambridge College, Bengaluru (2021 - 2024)