Jagannath N

Business Operations and ERP & Access Management professional with hands-on experience across ERP-driven operations, sales reconciliation, MIS reporting, revenue analysis, master data management, and Identity & Access Management (IAM) in multi-branch, multi-brand environments. Skilled in end-to-end Procure-to-Pay (P2P) and Order-to-Cash (OTC) processes, role-based access control (RBAC), user provisioning, identity lifecycle management, and operational reporting using Microsoft Dynamics 365 Business Central, Microsoft Azure Active Directory (Entra ID), Power BI, and Excel. Experienced collaborating cross-functionally with Finance, Sales, Procurement, Inventory, HR, and Operations teams, with strong background in SOP documentation, UAT, and access governance.

Proficient in AI tools for reporting efficiency, documentation, and process optimization.

ERP Functional & Business System Analyst (Internship) at ECS Business Software Solutions (2026-04 – 2026-06)

• Analyzed business requirements and validated end-to-end transaction workflows across Sales, Finance, Inventory, Procurement, and HR modules in Tuhund ERP.
• Created and maintained master data records — customer, vendor, product, pricing, and Approval Matrix — ensuring data accuracy, correct account mappings, and governance across business functions.
• Validated financial and operational transactions including journal entries, customer invoices, payroll records, inventory movements, and sales entries for accuracy and compliance.
• Performed end-to-end ERP user access administration: account creation, role assignment, permission configuration, branch-level access setup, and approval workflow maintenance.
• Managed security configurations across Sales, Finance, Inventory, and HR & Payroll modules, enforcing role-based access controls (RBAC) and segregation of duties (SoD).
• Analyzed and processed access requests by validating against business rules, role definitions, and internal policies prior to provisioning or modifying access.
• Performed data import/export operations, identified data discrepancies, and coordinated with internal teams to resolve data quality issues.
• Created and maintained SOPs, access request documentation, and process maps for user lifecycle management across ERP modules; supported UAT for access-related workflows.

Microsoft Dynamics Administrator (ERP Implementation, Business Operations & IT) at Nandhana Foods Pvt Ltd (Nandhana Restaurant | RNR Biryani | NPR Retails | Lasara) (2025-03 – 2025-10)

• Managed end-to-end business operations, ERP transactions, and user access/security across 55+ branches in Bengaluru and Chennai on Microsoft Dynamics 365 Business Central, Azure Active Directory (Entra ID), and Microsoft 365.
• Reconciled daily sales, revenue, and operational transactions across multiple restaurant brands and channels (dine-in, banquet, online) — identifying discrepancies, short postings, duplicate entries, and missing records.
• Generated and analyzed MIS reports, sales/revenue reports, access audit reports, and operational dashboards to support Finance, Operations, and Management decision-making.
• Managed end-to-end P2P process: purchase requests, vendor orders, 3-way matching, goods receipt validation, invoice verification, and ERP posting across all branches.
• Administered the full identity lifecycle — user account creation, role assignment, permission updates, branch access configuration, and account deactivation — for onboarding/offboarding across multiple brands; enforced RBAC via security groups and permission sets.
• Maintained vendor, customer, item, and pricing master data, and ERP configuration (posting setups, tax configurations, approval workflows), ensuring data integrity and accurate financial postings across all branches.
• Tracked inventory movements, stock transfers, and variances across branches; conducted periodic access reviews and supported internal audits with user access reports, permission logs, and change history.
• Supported IT hardware/software operations and asset tracking alongside senior IT staff, and collaborated with Finance, HR, Procurement, and Operations on UAT activities and process improvements.

M.Sc. in Computer Science – Government Thirumagal Mills College (2020-10 – 2022-05)