Belliappa K K

Banking professional with 12+years of experience in operations, compliance, and IAM/User Access Management. Skilled in access reviews, revocations, and stakeholder coordination using ServiceNow, Excel, and UAM tools. Strong understanding of audit requirements, and risk mitigation in high-stakes banking operations.

Promoted to new role (IAM – Identity & Access Management) at ANZ Support Services (2024-09 – Present)

• Conducted bi-annual user access reviews across all systems including mailboxes, shared folders, SharePoint, and enterprise applications using the UAM portal.
• Coordinated with product owners and business unit POCs to validate access entitlements.
• Processed revocations based on review feedback, ensuring timely de-provisioning of access rights.
• Designed and maintained a real-time dashboard showing retained, revoked, and no-response metrics.
• Ensured strict adherence to access control policies and compliance requirements like SOX.
• Managed all UAM review cycles end-to-end, including data prep, email communication, and audit trails.
• Analyzed access trends and recommended improvements in role-based access models.
• Delivered weekly/monthly reports to IAM leadership highlighting revocation metrics and risks.
• Streamlined revocation processes and improved SLA adherence.
• Acted as Team Lead for UAM portal, supporting stakeholders to ensure 100% participation.

Senior Analyst at ANZ Support Services (2019-06 – 2024-08)

• Coached and led analysts, provided performance feedback to drive productivity.
• Automated manual processes, improving information gathering by 95%.
• Created and shared productivity/utilization reports to help team improve.
• Managed escalations and resolved issues with minimal support.
• Delivered excellent customer service via chat, email, and phone.
• Effectively managed a 14-member team in absence of team manager.
• Consistently exceeded productivity targets.

Customer Service Officer at HSBC Electronic Data Processing (2015-07 – 2019-01)

• Handled 80+ chats daily to address customer queries.
• Trained new joiners and assisted with complex queries.
• Managed loan closures via chat and email.
• Resolved complaints professionally, maintaining positive customer relationships.

Process Associate at Hewlett Packard Enterprise (2012-12 – 2014-06)

• Processed invoices for Poland, Swiss, GB, France, and Italy.
• Maintained 98% accuracy with zero errors.
• Managed quality checks and assigned work to team.
• Conducted training and managed change processes.

Master of Business Administration in Finance – Gems B School

Bachelor of Commerce – KLE S Nijalingappa