Experienced service professional with a demonstrated history of working in the consumer electronics industry
Seeking a challenging and progressive career using inner strengths, professional skills and creative thinking to gain future exposure, strengths and Experiences. Experienced service professional with a demonstrated history of working in the consumer electronics industry. Skilled in Management, Customer Service, Distributed Team Management, Business Development and Customer Satisfaction.
Service Manager - SERVIZ Infervize Home Services - 4/28, Maqsood Zariwala Society, Tagore Nagar, Vikhroli East, Mumbai
(2025-01)
Senior Service Executive - IFB Industries
(2023-09 - 2024-08)
Handling all operations, process, and requirements of the service Centre.
Escalations and Coves through Customer Satisfaction. Proactively develop self by undertaking technical and product training, and ensuring staff management capabilities are sufficient.
Dealers sales and service providers. Responsible for training, developing and technical guidance for Installation and Breakdown Controls Technicians. Lead a service & installation team, manages AMC contracts requirements, and assists the service sales team in the preparation of job estimates, AMC proposals and presentations. Control costs and maximize productivity through the implementation of best practices and standard processes. Ability to work independently and manage time effectively. Supports development, coaching, and onboarding of new Service team members. Compile, analyse, and utilize market conditions and data trends towards the maintenance of a strong Service Department in regard to performance and customer and employee relations.
Pan india service delivery operations, overseeing 15000+ monthly transactions and a network of 50+ service partners. Increased revenue by implementing extended warr
Assistant Service Manager - Reliance Retails
(2019-04 - 2023-08)
Handling all operations, CRM process of service and maintenance process, and requirements of the service centre. Handling Dealers sales and service providers. Monitor and control spares inventory at service centers, initiate actions for replenishment of shortages. Responsible for the field service. Revenue generation by AMC, spares billing and key account billing process. Customer Satisfaction Oriented. AMC tracking and fulfilment - tracking expiry of warranties and preparation of AMC proposals.
Area Service Manager - VOLTAS LIMITED
(2016-03 - 2019-01)
Handle customer complaints quickly and become a go-to person for any customer issues in the area. Follow parameter of service TAT >24 and 48 hrs call closures. Attending self-customers visits on daily basis for feedback on product and service quality.
Field engineers in keeping them highly motivated to high performance.
Solving/Conflict management expertise. Revenue generation by AMC, spares billing and key account billing. AMC tracking and fulfilment - tracking expiry of warranties and preparation of AMC proposals. Assign duties to service engineers, direct their work activities, assist, support and motivate them as required and evaluate their performance/training needs and make recommendations for personnel actions. Solve routine service-related problems (spares quality, equipment malfunction, breakdowns) independently by taking appropriate decisions and actions. Monitor and control spares inventory at service centres, initiate actions for replenishment of shortages. Follow-up with Customer Service Coordinators for impress cash at sites, payments and debtors' control. Keep up-to-date with all operating, maintenance manuals, checklists, service bulletins, change note
Assistant Service Manager - LLOYD ELECTRIC & ENGINEERING LTD
(2009-04 - 2015-12)
Handling all operations, process, and requirements of the service centre.
Escalations and Coves through Customer Satisfaction. Proactively develop self by undertaking technical and product training, and ensuring staff management capabilities are sufficient.
Dealers sales and service providers. Responsible for training, developing and technical guidance for Installation and Breakdown Controls Technicians. Lead a service & installation team, manages AMC contracts requirements, and assists the service sales team in the preparation of job estimates, AMC proposals and presentations. Control costs and maximize productivity through the implementation of best practices and standard processes. Ability to work independently and manage time effectively. Supports development, coaching, and onboarding of new Service team members. Compile, analyse, and utilize market conditions and data trends towards the maintenance of a strong Service Department in regard to performance and customer and employee relations.
Service Engineer - ETA OGENERAL PVT LTD
(2006-10 - 2009-04)
Allocating technicians to their respective field work. Scheduling all maintenance work, breakdown installation and handling all reports. Handling all Escalation complaints & VIP Customers. Handling Dealers sales and service providers.
Service Technician - VIDEOCON INTERNATIONAL LIMITED
(2001-10 - 2003-12)
Handling Servicing Maintenance, Gas charging, trouble shooting, Installation of Window A.C. Split air conditioner.
Diploma - Mechanical Engineering - Maharashtra State Board of Technical Education (2007)
N.C.T.V.T Examination - Trade of Refrigeration and Air conditioning - INDUSTRIAL TRAINING INSTITUTE (ITI KURLA MUMBAI) (2002)
ITI - Trade of Refrigeration and Air conditioning - AICMEUS INDUSTRIAL TRAINING CENTER MUMBAI (2001)
S.S.C - ANJUMAN KHAIRUL ISLAM URDU HIGH SCHOOL MUMBAI (1999)
