Jaison John

Banking and financial-services professional with progressive experience across banking operations, customer relationship management, retail finance, field operations, collections and recovery. Experienced in team coordination, customer handling, performance monitoring, follow-up planning and daily operational reporting. Seeking opportunities in Banking, Branch Operations, Relationship Management, Credit/Loan Operations, Sales, Debt Management or Team Leadership.

Team Leader – Collection at VGM CONSULTANTS PVT. LTD. – IDFC FIRST Bank (2025-06 – Present)

• Lead and coordinate collection operations with focus on team productivity, follow-up discipline and recovery performance.
• Monitor daily team activity, performance and reporting to support achievement of collection targets.
• Plan field visits and customer follow-ups and coordinate execution across assigned cases.
• Handle customer relationship and collection-related interactions with a focus on timely resolution and payment follow-up.
• Coordinate team communication and provide performance guidance to improve operational effectiveness.

Field Operations / FOS at Q-CONNECT – IDFC Bank (2024-04 – 2025-05)

• Handled field collection activities and customer follow-up within assigned portfolio.
• Executed customer visits, payment follow-ups and collection-related field activities.
• Maintained communication and coordination required for day-to-day collection operations.

Relationship Officer at AXIS BANK (QUESS CORP) (2021-01 – 2023-09)

• Managed customer relationships and supported banking-related business and service activities.
• Maintained customer communication and follow-up while working within financial-services operations.

Legal Staff at BOBY CHEMMANUR INTERNATIONAL JEWELERS (2020-01 – 2021-12)

• Supported legal and documentation-related activities and coordinated required follow-ups.

Team Leader at EXCEL ASSOCIATE (MUTHOOT CAPITAL) (2017-12 – 2018-04)

• Handled team coordination and collection-related operational activities.

Sales Officer – Retail at CHOLAMANDALAM INVESTMENT AND FINANCE LTD. (2017-05 – 2017-12)

• Handled retail finance sales activities and customer interactions.
• Worked in financial-services operations with customer acquisition and finance-related field activities.

B.Com – North East Christian University