Jalan Aj

Results-driven System Analyst with 6+ years of experience in Healthcare IT, supporting Oracle Health (Cerner) clinical applications and medical device integrations in critical care environments. Proven expertise in L2/L3 Incident & Problem Management, root cause analysis, change & release support, and stakeholder/vendor coordination for COTS healthcare applications. Experienced in supporting CareAware iBus-connected patient monitoring devices across AWS and OCI cloud platforms, with a strong understanding of hospital workflows, EMR/EHR integrations, HL7 messaging, and compliance with healthcare data standards.

Committed to delivering mission-critical production support with high SLA adherence and client satisfaction.

System Analyst – L2/L3 Production Support at Oracle Health (Cerner) (2022-10 – Present)

• Manage end-to-end L2/L3 incident lifecycle for CareAware iBus and connected patient monitoring applications in critical care environments, ensuring timely resolution and strict SLA adherence.
• Perform Root Cause Analysis (RCA) on recurring problem tickets, document findings in runbooks, and implement preventive measures to reduce repeat incidents.
• Proactively monitor application health, device interfaces, and system components; coordinate patch validation, upgrades, and maintenance with vendors and internal development teams.
• Assess, implement, and validate application configuration changes through controlled change & release processes, including impact analysis and rollback planning.
• Act as primary liaison between clinical end-users, internal IT teams, and third-party device vendors (Philips, GE, Welch Allyn) for escalations, integrations, and issue resolution.
• Configure and troubleshoot CCE (Cerner Connectivity Engine) and CCET Terminal Servers on AWS and OCI, supporting critical patient data flows to EMR/EHR platforms via HL7 messaging.
• Maintain compliance documentation, support audit activities, and follow healthcare data privacy and security standards including HIPAA guidelines.
• Mentor and train new associates on CareAware solutions, internal support processes, and client communication standards.

Process Executive – Healthcare Operations at Cognizant Technology Solutions (2019-01 – 2022-10)

• Performed functional validation of healthcare applications (GIZMO, Facets) supporting clinical enrollment and workflow processes in a hospital IT environment.
• Verified cross-application data synchronization across EMR/EHR platforms, ensuring newly enrolled users were correctly reflected across all integrated systems.
• Identified and documented workflow discrepancies, raised defect reports, and coordinated with technical teams for timely resolution.
• Maintained data accuracy and adherence to healthcare compliance standards while processing high-volume clinical and claims data.

Bachelor of Computer Applications in Computer Applications – KLE Society's College, Rajajinagar, Bangalore (2016-01 – 2019-12)

Pre-University Course – Jain PU College, Moodbidre, Karnataka (2016-12)

Secondary School Leaving Certificate – Oxford English School, Sakleshpura, Karnataka (2014-12)