Anchal Rathore

Application Support Engineer with 3+ years of experience providing L2/L3 production support for enterprise applications, ensuring adherence to SLAs and operational KPIs through proactive monitoring, incident management, and high-availability operations. Skilled in root cause analysis and problem management to reduce recurring incidents, with experience supporting change and release activities in a controlled, ITIL-aligned environment. Comfortable coordinating with development, infrastructure, and database teams on environment management, documentation, and audit-ready knowledge base upkeep.

Strong stakeholder communicator with a continuous learning mindset, adept at managing competing priorities in high-pressure production support settings.

Application Support Engineer at Cognizant Technology Solutions (2022-10 – 2026-06)

• Provided end-to-end L2/L3 support for enterprise applications, ensuring adherence to SLAs and operational KPIs while maintaining high availability of business-critical services.
• Proactively monitored system health using standard monitoring tools, identifying potential issues early and escalating or resolving them before business impact.
• Led incident triage and performed root cause analysis, implementing permanent fixes and contributing to problem management processes that reduced recurring incidents.
• Supported application changes and release activities within a governed change management framework, ensuring controlled and compliant deployments to production.
• Supported ongoing maintenance activities including defect resolution and coordination of patches/upgrades to improve application stability and performance.
• Maintained detailed documentation of resolved incidents and known issues in a knowledge base, supporting audit readiness, self-service, and knowledge sharing across the team.
• Collaborated with development, database, and infrastructure teams on environment coordination and performance tuning to support capacity and reliability needs.
• Identified opportunities to streamline recurring tasks and support automation initiatives, improving operational efficiency and reducing manual effort.

Bachelor of Technology in Information Technology