Trade Finance Operations
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Handling of Exports Inward (Fund Transfer Unit) and Outward remittances (Agency Commission) with the team of 10 members ensuring the 100% accuracy and adherence to strict deadlines.
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Managing the daily reconciliation of Nostro account, identifying and resolving the discrepancies promptly.
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Developed and maintained standard operating Procedures for fund transfer and Agency Commission by improving the operational efficiency.
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Ensuring in active people connect, mentoring and guiding the team members toward the organization goals focus to move the associates from processor mindset to Knowledge partner mindset.
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Conduct daily huddle & communicate any process changes, additional controls implemented related to processing on a timely basis.
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Communicated with seniors to assist with administrative initiatives and decisions and attended weekly meetings to support policy changes
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Took initiative in implementing the team with new process update wherever required and evaluating the team with their performance
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Implemented a cross-training initiative for my team, which significantly enhanced their ability to support diverse customer needs in case of exigency in other teams
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Conducted Internal audits every month, ensuring the transactions processed are in compliance with RBI regulations and internal policies
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Active member in VOE – Voice of the employee by gathering and acting on feedback from employees related to work and recognitions. By addressing the employee concerns, organization can foster for more positive and inclusive work environment.
