Jareena Joseph

Accountant | Order-to-Cash (OTC) Specialist | Accounts Receivable Professional

Talent

Bangalore, IndiaMember since October 7, 2026

Accounts Receivable (AR) ManagementOrder-to-Cash (OTC) OperationsCollections & Customer CommunicationJDE Oracle & Hubble PortalCustomer Account ManagementDebit/Credit Offsetting & Refund ProcessingCredit Terms & Credit Limit ManagementAR Aging & Overdue (OD) AnalysisPeriodic Transaction Review (PTR)Process Improvement & DocumentationTraining & Knowledge TransferMS Excel & PowerPointTime Management & Communication

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Accounts Receivable (AR) ManagementOrder-to-Cash (OTC) OperationsCollections & Customer CommunicationJDE Oracle & Hubble PortalCustomer Account Management

About

Detail-oriented Accountant with 3+ years of experience in Order-to-Cash (OTC), Accounts Receivable, Collections, and Banking operations. Skilled in managing customer accounts across 4 entities, invoice resolution, credit management, overdue analysis, and operational efficiency. Proficient in JDE Oracle and Hubble Portal with strong analytical, communication, and problem-solving abilities. Experienced in process training, customer engagement, and maintaining service excellence.

Experience

Accountant - Infosys BPM Ltd - Bengaluru, India

(2022-07)

Manage Accounts Receivable (AR) and Order-to-Cash (OTC) operations across 4 entities, ensuring accurate and timely transaction processing.
Process remittances, secure required approvals, and resolve invoice-related discrepancies using JDE Oracle.
Manage customer account creation and modifications, including credit terms, credit limits, address updates, and account maintenance.
Drive customer follow-ups through calls, dunning letters, and payment reminders to support timely collections and reduce outstanding balances.
Share invoices and Statements of Account (SOA) to facilitate timely customer payments and resolution of open items.
Perform debit/credit offsetting and refund processing, ensuring accurate documentation and account reconciliation.
Calculate Overdue Days (OD) and analyze AR aging to prioritize collection activities and monitor overdue exposure.
Achieve a 30-minute turnaround time for new customer credit-extension requests through timely validation and coordination.
Resolve customer queries within 24 hours while maintaining accurate case updates and documentation in Hubble Portal.
Monitor customer credit limits and payment terms to support effective credit-risk management and minimize financial exposure.
Conduct Periodic Transaction Reviews (PTR) to identify and resolve discrepancies, supporting audit readiness and process compliance.
Deliver process training and knowledge-transfer sessions for new joiners, supporting faster onboarding and consistent process execution.