Spoorthi V

Detail-oriented Accounts Receivable professional with 3.4 years of experience in the Order-to-Cash (O2C) process, Accounts Receivable, Cash Application, Collections, Deduction Management, and SAP. Experienced in high-volume transaction processing, payment allocation, customer account reconciliation, deduction validation, and resolving invoice and payment-related discrepancies. Proven ability to maintain 99% accuracy, meet process SLAs, reduce aging, and support timely cash collection while maintaining strong client relationships.

Contractor — Acosta Project - Accenture - Bangalore, India

(2023-04 - 2025-01)

Worked on Order-to-Cash, Deduction Management, and related processes using SAP and High Radius tools.

• Working as Associate claims Co Ordinator ensured accuracy & timely cleaning of claims on Behalf of the client, carefully reviewing the documents such as invoice, contract and POP (Proof of Performance) & PO (Purchase Orders).
• Performed cash application activities by accurately applying customer payments to open invoices based on remittance details, payment references, and customer account information.
• Reconciled customer accounts and investigated short payments, overpayments, and payment discrepancies to maintain accurate accounts receivable balances.
• Worked closely with Sales, Customer Service, Claims, and Cash Application teams to resolve account issues and facilitate timely payment.
• Reaching client goals by ensuring minimal errors, escalating for the errors found while reviewing the customer invoice and other documents.
• Managing end to end non-Trade deductions including Promotional claims, Rebates, Pricing difference, Shortages, Damages and Overages.
• Monitoring aged deductions and performing root cause analysis to prevent recurring issues.
• Validating Customer claims by reviewing Trade agreements, invoices and supporting documents.
• Analyzed aging reports to identify overdue invoices and prioritized collection activities based on account aging and business requirements.
• Coordinating with Sales and customer service teams for claim approvals and issue resolution in SAP and HRC Tool (High Radius Tool)
• Performed root-cause analysis on recurring payment and deduction issues and escalated unresolved disputes to the appropriate stakeholders.

Senior Associate - Accenture - Bangalore, India

(2025-01 - 2026-07)

Promoted to full-time Senior Associate role working on Campbell Project — Order to Cash/ Deduction Management/ Cash application /Collection

Contractor — Acosta Project - Accenture - Bangalore, India

(2023-04 - 2026-08)

• Managed end-to-end deduction validation between client and customers under the Acosta brokerage model.
• Reviewed purchase orders, contracts, and invoices to confirm claim accuracy and promotional compliance.
• Verified deduction types such as Advertising, Fees, Shortages, Scans, Slotting, Billback etc., using supporting documentation.
• Coordinated with Claims Clearing and Claims Research teams for valid and invalid deductions.
• Maintained complete documentation, reducing open deduction aging and improving client visibility on payment trends.
• Analyzed customer account activity and payment trends to improve visibility into outstanding deductions and receivables.

Bachelor of Commerce - Commerce