Jasleenkaur Bindra

Results-driven Production Support Analyst with 3 years of hands-on experience in application support, incident management, and system monitoring within the investment banking domain. Skilled in resolving technical issues, analyzing root causes, and ensuring application stability in high availability environments. Adept at collaborating with global teams, adhering to SLAs, and improving operational efficiency through automation and process optimization.

Proficient in ITIL practices, production monitoring, troubleshooting, and client support.

Associate (Production Support Analyst) - BNP Paribas - Hybrid

(2023-06)

• Supported the CIB ALMT IT - OMR settlement application, ensuring the successful handling of settlements and related function in capital and Money market Responsible for resolving incidents, troubleshooting user issues, monitoring systems and coordinating with development teams to maintain system stability in a high availability financial environment.
• Delivered application support for ILMS, a liquidity monitoring tool that tracks real-time cash positions and ensures regulatory compliance.
• Tracked project deliveries, reviewed statuses, executed necessary escalations, and performed analyses to identify gaps and implement corrective measures.
• Delivered L1 and L2 support within Unix and SQL environments, proficiently troubleshooting and resolving complex issues to promote optimal system performance and data integrity.
• Have worked on Autosys for scheduling jobs, Automating the workflow. Monitored batch jobs, identified failures, and performed job restarts and issue resolution. Performed job creation, modification, and dependency management in AutoSys.
• Application Support experience using ServiceNow for incident, request, and SLA management ensured smooth support operations and timely issue resolution. Hands-on exposure to ITIL framework while supporting applications using ServiceNow.
• Facilitated DR activities, software upgrades, application migrations, bug fixes, and deployments
• Handled ServiceNow tickets (Incidents and SRs) in alignment with SLAs, initiating change requests per the change schedule for release plans and coordinating configuration changes with service delivery and business teams.
• Monitoring alerts received via multiple monitoring channels for various critical applications across multiple business lines & Infra assets. Critical applications include applications related to business functions like settlement, payment, confirmation, deal capture, deal booking, cash management, core banking, etc. and Infra alert monitoring include Unix, Middleware, Storage, Database, Wintel, etc. Responsible for taking action based on standard protocol expected on respective alerts received t
• Collaborated with functional and technical representatives of project teams to gain a thorough understanding of business functionalities, technical modules, integration strategies, and data sources
• Served as a point of contact for team members to escalate production and technical challenges. Provided L2/L3 support for applications, including monitoring, health checks, daily issue checks and log reviews, and performing daily scheduled activities to ensure application functionality

Bachelor of Technology - Electronics and Telecommunication Engineering - St. Francis Institute of Technology (2019-08 - 2023-06) Mumbai, India