Jaspreet Kaur

To work in a challenging and growth-oriented environment where I can utilize my communication, administrative, and organizational skills effectively while contributing positively to the success of the organization. I aim to continuously enhance my professional knowledge and build a long-term career with dedication and sincerity.

Customer Service Executive – US B2B General Insurance Voice Process at Mphasis (2021-04 – 2022-12)

• Verified and processed insurance-related information accurately in the system.
• Managed insurance payments from escrow accounts to ensure policy continuity.
• Conducted outbound calls to insurance companies for policy verification and status updates.
• Assisted customers with insurance billing and documentation processes.
• Maintained accurate records and completed data entry within specified timelines.
• Coordinated with insurance providers to resolve customer queries efficiently.
• Demonstrated strong communication, problem-solving, and customer service skills.
• Handled confidential customer information with professionalism and accuracy.

B.B.A – Karmaveer Bhaurao Patil Institute of Management and Research, Satara

12th – Dhananjayrao Gadgil College of Commerce, Satara

10th – Podar International School, Satara