Jay Vagadiya

Head of IT with 8+ years of experience managing and maintaining network infrastructure, implementing security measures and providing technical support. Passionate about collaborating with network engineers, IT helpdesk technicians and ERP team. Providing hands-on technical support for WAN, LAN and various hardware as well as software. Serves as a key member of the IT Department in the organization.

Head of IT Department at Sunshine Group of Institutions (2025-08 – Present)

• Develop and implement the institution's IT strategy aligned with academic and administrative objectives.
• Plan and manage the annual IT budget.
• Evaluate new technologies for academic improvement.
• Oversee installation, configuration, and maintenance of networks, and computer systems.
• Ensure availability, scalability, and reliability of IT infrastructure.
• Manage data backup systems, cyber-security, and data recovery plans in case of disasters.
• Implement and support Learning Management Systems (LMS), online examination tools, and digital classrooms.
• Train teachers and students on educational technology tools.
• Supervise IT support staff and ensure smooth day-to-day technical operations.
• Monitor and maintain all hardware, software, and connectivity services.
• Manage user accounts, access control, and troubleshooting requests.
• Manage relationships with IT vendors and service providers.
• Lead IT infrastructure upgrade or digital transformation projects.
• Oversee procurement, installation, and maintenance of assets.
• Help to design, customization, and rollout of the institution's ERP system (covering modules such as admissions, attendance, academics, transport, HR, finance, library, examination, and inventory).
• Collaborate with developers to develop ERP features according to needs.
• Ensure seamless integration between ERP, LMS, and other digital systems.
• Define data migration plans, system testing, and user acceptance procedures.
• Continuously monitor ERP performance, troubleshoot issues, bugs and oversee enhancements.
• Act as the primary liaison between institutional management and ERP developers.

IT - Executive at Captain Agri Machinery Exim LLP (2024-03 – 2025-07)

• Managed and maintained the Company's IT infrastructure, including hardware, networks, servers, and data.
• Firewall Management (Sophos), Rule, Policies, Users Management.
• NAS (QNAP) management to store organization's valuable data.
• Monitored CCTV networks and upgraded hardware
• Data backup and recovery of user's devices.
• IT asset allocation to newly onboard employees with company norms.
• Network Printer Management as well as monitored the performance of device.
• Managed MS365 users and policies.
• Managed Software licensing (Purchasing and Renewing).
• Ensured that different systems (ERP, HRMS, etc.) are integrated effectively to improve operational efficiency.
• Vendor Management and negotiations of contracts for IT services as well as procurement of IT asset.
• Managed IT projects, to make sure they are completed on time, within budget, and meet the intended objectives.
• Helped IT support team to provide efficient and responsive support to employees and users.
• Helped users to solve day-to-day issues related to printing, internet usage, hardware and software.

Network Administrator at Darshan University (2018-08 – 2024-02)

• Managed and Maintained Firewall (Sophos XG2100)
• User creation, deletion, updating for students, staff and management.
• Created Internet access policies and rules.
• Managed and Maintained NAS System (Synology)
• Installed, configured, and maintained LAN, WAN, Wi-Fi networks, routers, switches, and firewalls.
• Monitor network performance and ensure maximum uptime.
• Maintain structured cabling and network infrastructure.
• Provided support to staff, faculty, students, and labs for, Network connectivity issues, Email & internet access, Printer and sharing problems.
• Maintained ticket logs and ensure timely resolution.
• Maintained documentation of Inventory (Deadstock Count and management).
• Co-ordinated with CCTV and ISP vendors.
• Created and maintained Computer labs for students.
• CCTV Recording and maintenance for University exams.
• Antivirus, patches, and security updates.
• Setup and update routers, switches, wireless controllers, VPN devices, etc.
• Configure permissions, authentication systems, network shares, and directory services.

Bachelor of Science – College Of Computer Science and I.T - Junagadh (2014-01 – 2017-01)

Certifications – IANT - Institute of Advance Network Technology (2017-01 – 2018-01)