Jaya Vempadapu

Quality and operations professional with 7+ years of experience in quality auditing, process compliance, defect analysis, SLA management and operational support. Currently undergoing SAP S/4HANA MM training, with functional learning in enterprise structure, organizational structure, material master, business partner/vendor master, procurement, purchasing, Procure-to-Pay (P2P), inventory management, configuration fundamentals and screen sequences. Seeking an opportunity as an SAP MM Trainee / Junior SAP MM Consultant to apply SAP MM functional knowledge while leveraging strong analytical, audit and process-management experience.

Quality Specialist - Amazon India Private Ltd - Hyderabad

(2022-02 - 2026-04)

• Performed manual audits on last-mile delivery operations to ensure compliance with Standard Operating Procedures (SOPs) and timely resolution of tasks.
• Investigated quality defects by reviewing audit findings and operational workflows to identify underlying root causes and reduce recurrence of defects.
• Followed SOPs to audit, troubleshoot and resolve last-mile data issues and prepared detailed audit reports.
• Maintained high SLA, productivity, quality and utilization benchmarks while handling multiple programs and business requirements.

Transaction Processing Advisor - Concentrix - Visakhapatnam

(2018-08 - 2022-02)

• Reviewed and analyzed healthcare insurance claims data, verified documentation and ensured timely claim adjudication and resolution.
• Adjudicated healthcare claims based on member benefits, provider contracts and policy requirements.
• Processed financial transactions related to healthcare claims and payments with high accuracy.
• Provided accurate support to ensure proper patient billing and smooth claim processing.

MBA - HR - Srinivasa Institute of Management Studies | Andhra University (2020 - 2022)

B.E. - E.C.E - Anil Neerukonda Institute of Technology and Sciences | Andhra University (2015 - 2018)