Jayalakshmi J

Results-driven HR & Operations Professional with 10 years of experience in HR management and operational excellence. Skilled in recruitment, onboarding, employee relations, performance management, HR policies, compliance, and employee engagement. Experienced in improving processes, resolving workplace issues, supporting employee development, and driving productivity.

Strong in people management, communication, problem-solving, and data-driven decision-making, with a focus on organizational growth and employee satisfaction.

Operations Incharge at Velammal Hospitals (2025-07 – Present)

• Managed end-to-end Reception, Admission, OPD, and floor operations, ensuring smooth and efficient patient flow.
• Ensured accurate patient registration, appointment scheduling, admission documentation, and room allotment within defined timelines.
• Supervised OPD operations, monitored patient waiting times, Consultant schedules, patient flow, and service availability.
• Coordinated with Doctors, Consultants, Nursing, Housekeeping, Billing, Pharmacy, Diagnostics, Radiology, Maintenance, and other support departments for seamless service delivery.
• Managed Consultant schedules, room allocation, Doctor Availability, and manpower deployment based on operational requirements.
• Conducted regular rounds to ensure patient room readiness, identified defects, and followed up with concerned departments for timely closure.
• Coordinated special patient visits, referrals, follow-ups, and requirements assigned by the Leadership/Management team.
• Monitored patient satisfaction, complaints, feedback, and resolution timelines, implementing corrective and preventive actions where required.
• Supervised Reception, Admission, and OPD teams; monitored staff performance, productivity, SOP adherence, training, and manpower utilization.
• Identified operational bottlenecks and implemented process improvements to enhance patient experience, service efficiency, and patient conversion.
• Monitored OPD conversions, no-shows, cancellations, patient flow, and service utilization to support operational decision-making.
• Maintained effective interdepartmental communication and coordination to resolve operational and patient-related issues.
• Prepared and submitted daily, weekly, and monthly MIS/KPI reports, including OPD/IPD statistics, Admission Reports, and Quality Indicators, to senior management.
• Ensured adherence to hospital policies, quality standards, SOPs, and regulatory requirements across assigned operational areas.

Human Resource Manager at Vadamalayan Hospitals (2024-05 – 2025-05)

• Overseeing the recruitment process to ensure the hospital hires qualified healthcare professionals and support staff.
• Implementing training programs to ensure staff are up-to-date with medical practices, compliance standards, and new technologies.
• Managing employee relations and resolving conflicts between staff members.
• Ensuring that the hospital complies with healthcare regulations, labor laws, and accreditation standards.
• Designing and managing competitive compensation packages, including salaries, bonuses, health benefits, and retirement plans.
• Developing and implementing performance appraisal systems to assess and enhance employee performance.
• Ensuring a safe working environment by implementing health and safety protocols.

Human Resource Manager at Preethi Multi Speciality Hospitals (2023-11 – 2024-05)

• Recruiting qualified medical and non-medical staff, including doctors, nurses, administrative staff, and support personnel.
• Facilitating the onboarding process for new hires, ensuring they are properly introduced to hospital protocols and policies.
• Addressing and resolving conflicts between employees or between staff and management.
• Organizing and managing training programs to keep staff updated on the latest medical practices, technologies, and regulatory requirements.
• Identifying skill gaps and arranging for relevant development programs.
• Ensuring the hospital adheres to labor laws, healthcare regulations, and occupational safety standards.
• Developing and implementing performance evaluation systems to assess employee performance.
• Providing constructive feedback and coaching to employees to enhance their performance and career development.
• Managing compensation structures and ensuring equitable pay practices.
• Overseeing employee benefits programs, including health insurance, retirement plans, and other perks.

Human Resource Manager at Queen Mira International School (2021-09 – 2023-06)

• Recruiting teachers, administrative staff, and support personnel, ensuring candidates meet educational standards and qualifications.
• Facilitating the orientation and onboarding process for new hires, including introducing them to school policies and procedures.
• Addressing and resolving conflicts between staff members or between staff and management.
• Promoting a positive work environment and addressing any concerns that may affect staff morale and job satisfaction.
• Organizing and managing professional development opportunities for teachers and staff, including workshops, seminars, and continuing education.
• Implementing performance appraisal systems to assess and review staff performance.
• Ensuring adherence to educational regulations, labor laws, and school policies.
• Managing compensation structures and ensuring equitable salary practices for school staff.
• Overseeing employee benefits programs, including health insurance, retirement plans, and other staff benefits.
• Collaborating with school leadership to forecast staffing needs and plan for future workforce requirements.

Senior Coordinator - Human Resources at Apollo Hospitals (2015-12 – 2021-02)

• Overseeing the recruitment process to ensure the hospital hires qualified healthcare professionals and support staff.
• Implementing training programs to ensure staff are up-to-date with medical practices, compliance standards, and new technologies.
• Managing employee relations and resolving conflicts between staff members.
• Ensuring that the hospital complies with healthcare regulations, labor laws, and accreditation standards.
• Designing and managing competitive compensation packages, including salaries, bonuses, health benefits, and retirement plans.
• Developing and implementing performance appraisal systems to assess and enhance employee performance.
• Ensuring a safe working environment by implementing health and safety protocols.

Finance Process Associate at Steria India Limited (2011-06 – 2012-04)

• Executed process work in accordance with established procedures, business rules, and scripts, ensuring adherence to quality standards and timely completion of tasks.
• Handled queries effectively, resolving them independently or escalating as necessary to ensure prompt resolution.
• Maintained accurate and up-to-date information in databases and manual records, ensuring data integrity and accessibility.
• Fostered effective communication and collaboration with internal and external clients, ensuring smooth workflow and customer satisfaction.
• Consistently upheld professional standards by proofreading and editing all written communications, ensuring accuracy and clarity.

Bachelor of Commerce in Commerce – Lady Doak College (2006-06 – 2009-04)

Masters of Business Administration in HR/Finance – Thiagarajar School of Management (2009 – 2011)

PG Diploma in Labour Law & Administrative Law – Madurai Kamaraj University