Jayalakshmi K
Technical support engineer
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About
Implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software across sites in a defined geographical area.
Experience
Associate operations - UnifyCX Mangalore - Mangalore
(2024-02 - 2026-03)
- Maintaining and supporting advanced hosting
- Reproduce reported bugs and clearly document them for engineering technical tier 2 team.
- Troubleshooting Emails and website issues, SSL, backup,FTP, DNS support etc.
- Improve FCR to reduce repeat issues.
- Troubleshooting in a multi-user high availability environment experience
- Collaborate with product and engineering teams to improve product reliability
- Identify recurring issues and recommend long-term fixes or process improvement
- Identify and assist with opportunity.
Senior process excecutive - Infosys BPM Limited
(2022-10 - 2023-12)
- Troubleshoot and solve straightforward problems that do not have defined SOPs.
- Diagnose, troubleshoot, and resolve software and hardware issues remotely
- Meeting Service level agreement (SLA) as per policy Drivers update for windows
- Maintaining or creating policies, procedures, and processes.
- Identifying root-causes of operational issues and process solutions.
- M365 Outlook troubleshoot and other m365 issue troubleshooting
Technical support engineer - Glow touch technologies Mangalore - Mangalore
(2021-03 - 2022-10)
Technical support for Hosting company clients.
- Support for wordpress website, themes and plugin related issues.
- Guide users through step-by-step solutions in a clear, non-technical manner
- Maintaining website files in Hosting server.
- Maintaining DNS, troubleshooting DNS related issues for websites.
- Work with Product Management, Engineering and Sales to effectively take issues to resolution
Education
MCA - Computer Applications - Shree devi institute of technology, Mangalore (2018 - 2020)
BCA - Computer Applications - Govt first grade collage Mangalore (2015 - 2018)
10 + 2 - HHSIBS Swamijis higher secondary school, Edneer Kasaragod (2013 - 2015)
SSLC - BEMHSS Kasaragod
