Jayalakshmi K

Implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software across sites in a defined geographical area.

Associate operations - UnifyCX Mangalore - Mangalore

(2024-02 - 2026-03)

• Maintaining and supporting advanced hosting
• Reproduce reported bugs and clearly document them for engineering technical tier 2 team.
• Troubleshooting Emails and website issues, SSL, backup,FTP, DNS support etc.
• Improve FCR to reduce repeat issues.
• Troubleshooting in a multi-user high availability environment experience
• Collaborate with product and engineering teams to improve product reliability
• Identify recurring issues and recommend long-term fixes or process improvement
• Identify and assist with opportunity.

Senior process excecutive - Infosys BPM Limited

(2022-10 - 2023-12)

• Troubleshoot and solve straightforward problems that do not have defined SOPs.
• Diagnose, troubleshoot, and resolve software and hardware issues remotely
• Meeting Service level agreement (SLA) as per policy Drivers update for windows
• Maintaining or creating policies, procedures, and processes.
• Identifying root-causes of operational issues and process solutions.
• M365 Outlook troubleshoot and other m365 issue troubleshooting

Technical support engineer - Glow touch technologies Mangalore - Mangalore

(2021-03 - 2022-10)

Technical support for Hosting company clients.

• Support for wordpress website, themes and plugin related issues.
• Guide users through step-by-step solutions in a clear, non-technical manner
• Maintaining website files in Hosting server.
• Maintaining DNS, troubleshooting DNS related issues for websites.
• Work with Product Management, Engineering and Sales to effectively take issues to resolution

MCA - Computer Applications - Shree devi institute of technology, Mangalore (2018 - 2020)

BCA - Computer Applications - Govt first grade collage Mangalore (2015 - 2018)

10 + 2 - HHSIBS Swamijis higher secondary school, Edneer Kasaragod (2013 - 2015)

SSLC - BEMHSS Kasaragod