Jayesh Varun

Program & Operations professional with experience owning and scaling 0-to-1 programs across high-growth logistics and quick-commerce environments. Proven track record of driving programs end-to-end — from problem identification and solution design to cross-functional execution, process standardization, and Pan-India rollout — in partnership with Tech, Product, Finance, and Operations teams. Skilled at translating complex business and operational problems into scalable frameworks, SOPs, and execution models, supported by structured data analysis using SQL, Power BI/Tableau, and Advanced Excel.

Assistant Manager – Supply & Operations Planning at Blinkit (Blink Commerce Pvt Ltd) (2025-11 – Present)

• Own supply planning and program execution for the Tricity region, driving supply strategy, supply readiness, and key operational outcomes end-to-end.
• Lead structured daily Root Cause Analysis and Pareto analysis to identify structural gaps across fleet capacity, hiring funnel, rider activation, and supply-demand alignment; translate findings into corrective programs with city and central leadership.
• Designed and implemented rider incentive programs and hiring-funnel interventions to improve activation, retention, and delivery capacity.
• Delivered a 72% improvement in supply availability within 6–7 months through a combination of supply-demand planning, funnel redesign, and incentive program interventions.
• Built and own performance dashboards and reporting frameworks used by leadership to monitor fleet utilization, SLA adherence, and operational health.

Assistant Manager – Central Operations at Blinkit (Blink Commerce Pvt Ltd) (2024-07 – 2025-10)

• Owned a 0-to-1 process redesign program to eliminate store-level order-packing-to-dispatch bottlenecks during peak demand.
• Analyzed order-volume and process-flow data to design the operating model, including rack layout, drop-zone placement, and store-level implementation framework.
• Partnered with Product and Tech to define the rider-app workflow required to support the redesigned process.
• Led the Gurgaon pilot and delivered a 39% reduction in peak-time handoff duration (460s → 280s), improving order throughput and operational efficiency.
• Authored the SOP, rollout framework, and implementation guidelines, subsequently scaling the solution into a Pan-India standard.
• Identified a manual, error-prone rider incentive configuration process and led the design of an automated framework to standardize offer creation and deployment.
• Designed a formula-driven configuration tool (Google Sheets) with built-in validations, reducing manual intervention and configuration errors.
• Defined business requirements and partnered with Tech to convert the solution into a centrally deployed platform for Pan-India operations.
• Drove adoption and process standardization across cities, delivering measurable improvements in manpower efficiency, turnaround time, and configuration accuracy.
• Owned last-mile readiness for new-store launches across India, translating demand forecasts into fleet, capacity, and operational readiness plans ahead of go-live.
• Coordinated with Operations and central stakeholders to identify capacity gaps, track launch dependencies, and ensure execution readiness against launch timelines.
• Led operations and program execution for a 0-to-1 large-appliance delivery model, enabling rapid delivery of high-value, bulky products through a specialized last-mile network.
• Designed and coordinated the vendor operating model, including specialized-vehicle capacity, commercial contracts, payouts, invoice reconciliation, and issue resolution.
• Partnered with Product and Tech to redesign order-assignment logic, improving allocation between standard and specialized rider fleets and reducing assignment time.
• Coordinated with Finance, Product, Tech, Vendors, and Operations to manage program dependencies, budget utilization, operational issues, and execution readiness.

Senior Executive – Costing at Delhivery Pvt Ltd (2022-08 – 2024-06)

• Owned Pan-India cost monitoring and control for intracity fleet operations, establishing daily variance tracking mechanisms to identify deviations from plan and budget.
• Built data-driven cost analysis frameworks to identify cost leakages and operational inefficiencies, coordinating corrective actions with regional Operations teams.
• Managed monthly cost planning, forecasting, provisioning, and accruals in partnership with Finance and Accounts, ensuring budget alignment.
• Drove cross-functional interventions that delivered ~₹8 lakh average monthly cost savings through data-backed identification and correction of cost leakages.

Relationship Manager – Wealth Management at ICICI Bank Ltd (2016-06 – 2017-06)

• Managed HNI/Affluent client portfolios, delivering approximately 20% AUM growth through investment advisory and targeted product cross-sells.
• Analyzed portfolio allocations and client requirements to identify opportunities, coordinating with internal teams through transaction execution and client servicing.

MBA in Marketing & Finance – University Business School, Panjab University (2014 – 2016)

B.E. in Computer Science & Engineering – LNCT, Rajiv Gandhi Proudyogiki Vishwavidyalaya (RGPV) (2010 – 2014)