Jeevitha Govindan

MCA graduate with 1.5+ years of experience in customer service and L1 technical support, currently transitioning into Front-End Web Development. Skilled in HTML, CSS, JavaScript, troubleshooting, and problem-solving with a strong interest in building responsive and user-friendly web applications. Quick learner with good communication and teamwork skills, passionate about improving technical knowledge and exploring modern web technologies.

Awarded Best

Performer and Synergic Force Award for excellence in previous roles.

Customer Service Executive – L1 IT Support - Hexaware Technologies (Client: Airtel) - Chennai

(2025-05 - 2026-01)

• Provided L1 technical support for Airtel Broadband (WiFi) customers, resolving connectivity, router configuration, and speed issues via Service Portal.
• Logged and managed support tickets, strictly adhering to SLA guidelines, and escalated unresolved issues to L2/backend engineering teams.
• Performed root cause analysis and guided customers through troubleshooting steps for network and device-related issues.
• Documented technical issues and resolutions to build an internal knowledge base, reducing repeat incidents.
• Received the Synergic Force Award for outstanding technical performance and teamwork.

Customer Service Associate - Sutherland Global Services (Amazon India Process) - Chennai

(2024-05 - 2024-11)

• Handled high-volume customer queries related to orders, refunds, and account management using internal ticketing tools.
• Maintained strict quality metrics and TAT (Turnaround Time) in a rotational-shift, fast-paced environment.
• Applied systematic troubleshooting and problem-solving approaches to resolve escalated customer issues promptly.
• Awarded Best Performer of the Quarter for consistent high-quality service delivery.

Video Editing & Campus Ambassador - SNF Foundation

(2021-01 - 2021-02)

• Created awareness video content on government schemes, poverty, and Covid-19 for digital platforms.
• Represented the college as Campus Ambassador to promote SNF initiatives and engage student communities.

Master of Computer Applications - MCA - Karpaga Vinayaga College of Engineering and Technology (2021-10 - 2023-10)

B.Sc. - Computer Science - Vidhya Sagar Women's College (2018-07 - 2021-07)