Bhavya R
Customer-focused professional with 6+ years of experience in customer support, business development, and team leadership
About
Customer-focused professional with 6+ years of experience in customer support, business development, and team leadership across education, automotive, and technology sectors. Skilled in CRM, complaint resolution, and driving client satisfaction. Recognized for strong communication, problem-solving, and proactive team management.
Experience
Senior Customer Support Associate - Alterstate Technologies Pvt Ltd (Soldrit)
- Led customer support and logistics teams to ensure smooth operations.
- Managed complaint resolution, improving customer satisfaction metrics.
- Oversaw lead generation and conversion strategies.
Business Development Associate & Junior Team Leader - Think and Learn Pvt Ltd (Byju's)
- Counseled students and parents on educational products.
- Led junior support team and handled escalations.
- Consistently achieved monthly sales and support KPIs.
Senior Customer Relations Executive - Chevrolet Kropex
- Conducted service follow-ups and feedback calls.
- Resolved customer complaints, enhancing satisfaction levels.
- Created presentations for internal reviews and performance tracking.
Telemarketing Executive - GMS Consultancy Pvt Ltd
- Promoted loyalty programs and membership cards.
- Handled outbound marketing calls for Park Plaza Hotel.
Education
B.Com - Baldwin Women's Methodist College
PUC - Krupanidhi College
SSLC - Christ School
