Jessica Fernandes

Results-driven HR and People Operations professional with 5+ years of experience across HR administration, employee lifecycle management, and people operations within IT and services industries. Strong expertise in onboarding, benefits administration, compliance, payroll support, and employee relations. Proven ability to streamline HR processes, support business strategy, and enhance employee experience in fast-paced environments

Lead People operation Specialist - Briq Data Analytics India Private Limited

(2022-06 - 2025-11)

• Develop and implement HR strategies and initiatives aligned with the overall business objectives.
• Manage end-to-end pre-boarding and onboarding processes to ensure a seamless employee experience.
• Coordinate recruitment activities and support talent acquisition initiatives.
• Supporting employee development, providing opportunities for growth and learning.
• Administer employee benefits programs and act as the primary point of contact for benefits-related queries
• Managing employee benefits programs and handling any related queries or concerns.
• Partner with cross-functional teams including Payroll, IT, Compliance, Insurance Vendors, PF representatives, and Audit teams.
• Maintain accurate employee records and ensure documentation compliance with organizational policies
• Provide HR advisory support to managers and employees, addressing policy interpretation and employee relations matters.

Process Advisor BA2 - Barclays Global Service Centre Private Limited

(2021-06 - 2022-04)

• Resolved day-to-day operational queries and escalated complex issues to management.
• Ensured error-free service delivery and adherence to quality standards.
• Prepared documentation and inputs for performance reviews.
• Performance management: Driving your own performance management, preparing for self-performance reviews, and collating relevant documentation.
• Ensuring error-free service: Ensuring error-free service delivery.

Customer Service Executive - Teleperformance

(2018-08 - 2021-06)

• Delivered high-quality customer support by resolving queries and handling complaints.
• Maintained and updated customer databases with accuracy
• Analyzed customer feedback to identify service improvement opportunities
• Assisted customers with basic technical troubleshooting.

HR Administrator - Wot production

(2015-02 - 2018-08)

• HR administrators keep detailed employee records and documents, and update databases
• HR administrators help new hires with the onboarding process, which may include induction sessions and arranging documentation.
• HR administrators prepare reports on employee engagement, attrition, hiring, and professional development. Coordinated sales, maintenance, and purchase orders.

B.M.S - Business management study - Clara's College University of Mumbai (2013)

Higher Secondary Certificate - HSC - Alagappa University (2010)

Secondary School Certificate - SSC - Smt Kamala Metha College, University of Mumbai (2008)