Jhanvi Raval

Energetic, well-motivated, enthusiastic individual with over 5 years of experience in customer service and IT support. I can adapt to work on an individual basis as well as part of a team. My strengths lie in pro-activeness and adaptability. Intend to enhance and strengthen my knowledge and experience related to my field of specialization and to work with leading corporate with committed and dedicated people, which will help me to explore myself fully.

HR Admin & Recruitment Executive - AI Certs

(2025-09)

• Manage end-to-end recruitment processes, including sourcing, screening, scheduling interviews, and candidate follow-ups
• Coordinate with hiring managers to understand staffing requirements and recruitment priorities
• Handle employee onboarding, documentation, and induction activities
• Maintain employee records, attendance data, and HR databases
• Prepare recruitment reports, trackers, and HR-related documentation
• Support employee engagement initiatives and HR operations
• Ensure compliance with company policies and HR procedures
• Online Chat Representative

Quality Executive - Advantmed India LLP

(2023-06 - 2025-07)

• Assess and Examine Calls Conducted by Agents
• Online Case Evaluation via our RFI Portal
• Performing tasks with oversight from my supervisor. Provide feedback to the agent
• Orient all new staff to the QA procedures and process

Online Chat Representative (OCR) - ETech Global Services

(2019-11 - 2023-01)

• Managing customer data for US universities which includes merging
• Set up student appointments for universities for admission queries or course-related inquiries
• Working closely with my supervisor to sort out any issue and play an active part in a team Working closely with the supervisor to manage the shift for subordinates to maximise our productivity

Project Manager - Core Integra Consulting Services Pvt. Ltd (TCS - iON)

(2017-01 - 2017-06)

• Handling the project for All India IBPS, SBI, RBI, MDS, MD, CAT, and GATE online examinations
• Improved support cycle by capturing, identifying & implementing best practices toward resolving frequently reported support-issues
• Helping my senior colleague to delegate project tasks based on junior staff members' individual strengths, skill sets and experience levels
• Helping my senior colleague to develop comprehensive project plans to be shared with clients

Customer Service Manager - Ladbrokes London, UK - London, UK

(2015-01 - 2016-12)

Customer Service

• Promoted a friendly and efficient approach to Customer Service within the Shop to ensure repeat business
• Identified disruptions to customer service and implemented corrective action

Customer Service Manager - Ladbrokes London, UK - London, UK

(2015-01 - 2016-12)

Shop Business Plan

• Prepared, implemented, monitored and updated the shop business plan Controlled shop margin by effectively applying Ladbrokes Company policy Monitored and controlled costs within the agreed budget

Customer Service Manager - Ladbrokes London, UK - London, UK

(2015-01 - 2016-12)

Human Resource Management

• Prepared and implemented staffing schedules
• Identified and addressed staff development opportunities. Further planned and carried out staff training
• Adhered to Human Resources Policies and Procedures

Customer Service Manager - Sports Direct London, UK - London, UK

(2014-01 - 2014-12)

• To greet customers with a sincere and warm welcome and ensure they are aware you are there to help
• Managing shop floor including tidy up, hanging right products with a label To recommend, select and locate the correct merchandise for the customers' needs
• To receive and process cash and card transactions on till
• Be fully updated on product knowledge
• Maintain a customer-friendly and customer-focused environment at all times
• Handle customer complaints
• Sell relevant products and services
• Build customer satisfaction
• Direct calls appropriately to other departments
• Collaborate with the team and meet daily quotas

Counsellor - Ishu Info-net Pvt. Ltd

(2012-01 - 2013-11)

• Listening to students' academic, emotional, social, and behavioural concerns in an open and nonjudgmental way
• Working directly with students to develop solutions and set achievable goals
• Assisting with conflict mediation and resolution between students, students and teachers, or parents and teachers, to ensure students' goals are not disrupted
• Providing one-on-one career guidance and skills assessment to assist with career development
• Helping students prepare for admissions applications and tests
• Providing students with materials related to a career of their choice or career counselling to suit their skills

M.sc. - IT & CA - Saurashra University (2009 - 2010)