Jincy John

Results-driven Operations & Sales Support Professional with 5 years of experience specializing in POS onboarding, merchant relations, management information systems (MIS), and operational administration. Proven track record in arranging technical installations, driving customer engagement, and managing databases to enhance business growth. Expert at turning analytical data into actionable daily, weekly, and monthly sales strategy execution.

POS Sales Support (Remote) - Fiserv - Remote

(2023-05 - 2025-05)

• Handled KYC document collection and verification, and coordinated the procurement of additional supporting documents and affidavits as required
• Successfully managed the end-to-end client onboarding lifecycle, ensuring precise technical setup and implementation of POS hardware and systems.
• Escalated and tracked complex issues concerning service delivery, payment processing and automation systems to ensure swift resolution.
• Led client educational and onboarding training sessions to maximize operational mastery and feature adoption of distributed POS platforms.
• Managed database verification procedures, cataloging new client technical requirements, operational logs, and qualitative feedback profiles.
• Key Achievement: Spearheaded the technical onboarding initiative for over 200 fuel retail merchants across the Kerala region.
• Key Achievement: Revitalized and re-engaged 40% of an inactive portfolio containing 500+ regional fuel retail accounts.

Focus on Family & Child Care - Career break

(2020-01 - 2023-04)

Admin cum MIS Executive - PropXperts - Chennai

(2017-10 - 2019-11)

• Owned the generation of comprehensive daily, weekly, and monthly data metrics and analytical sales progress reviews.
• Formulated specialized market analysis records, risk projection reports, denial statistics, and functional loss analyses.
• Supervised regional data structural health, managing records configuration, updates, and architecture integrity.
• Coordinated high-profile site field operations, stakeholder familiarization tours, and localized PR operational events.
• Optimized regional branding via digital administration, cross-platform media assets, and targeted public relations.

MIS cum Sales Coordinator - Muthoot Capital Services Ltd. - Kochi

(2016-07 - 2017-09)

• Consolidated and delivered comprehensive pan-India sales management structures, evaluating operational performance across multiple divisions.
• Designed and executed structured operational action metrics in strict alignment with enterprise strategic business partners.
• Maintained corporate CRM relationships, standardizing precise record archival and institutional data logging criteria.
• Facilitated prompt, targeted responses to corporate client requests to ensure peak levels of customer retention and brand equity.

MBA - HR Major, Marketing Minor - Mount Zion College of Management Studies, Mahatma Gandhi University, Kerala (2015)

B.Sc.

• Computer Science - St. Mary's College for Women, Mahatma Gandhi University, Kerala (2013)

Higher Secondary Education - MTHSS, Venmoney, Kerala Higher Secondary Board (2010)

SSLC - Pope Pius XI HSS, Kerala State Board (2008)