Shilpa Uk

Results-driven Administrative and Operations professional with experience in office administration, operations, and front desk leadership. Skilled in team coordination, documentation, reporting, compliance, CRM systems, and lead conversion. Proven ability to manage operations efficiently, lead front desk teams, and contribute to business growth. Seeking to contribute to organizational efficiency in a dynamic organization.

Care Home Administrative Assistant - Grace Care Private Limited - London, United Kingdom

(2025-08 - 2026-02)

• Assisted with the management of resident records, admissions, and documentation in accordance with care standards.
• Collaborated with healthcare staff, families, and external agencies to facilitate communication.
• Performed data entry and reporting within digital systems accurately.
• Responded to incoming calls and emails, directing queries to the necessary departments as required.
• Supported processes for staff scheduling and tracking attendance.
• Maintained confidentiality of sensitive patient information.

Front Desk Team Lead & Customer Service Associate - NAVARUCHI - London, United Kingdom

(2024-11 - 2025-08)

• Oversaw front desk operations and assisted in daily customer service tasks.
• Supported team members to facilitate seamless service delivery.
• Handled reservations and customer enquiries efficiently.
• Addressed escalated customer concerns in a professional manner.
• Maintained daily reports and assisted with administrative duties.
• Collaborated with kitchen and service teams to enhance operational efficiency.
• Ensured hygiene and service standards were regularly upheld.

Branch Administrative Manager - CanApprove - Ernakulam, India

(2024-05 - 2024-08)

• Handled over 50 client records daily with strict confidentiality.
• Utilised Zoho CRM and Maple CRM for pipeline tracking and reporting.
• Ensured compliance with documentation and regulatory standards.
• Improved workflow efficiency through structured tracking systems.
• Actively engaged with clients to convert inquiries into positive leads.
• Supported the sales team by explaining services and addressing client concerns.
• Contributed to business growth through effective client communication and follow-ups.
• Collaborated with team members to achieve target results.
• Managed complaints with calm, clear communication and problem-solving.

Online Operations Coordinator - LAKSHYA IIC - Ernakulam, India

(2022-11 - 2023-11)

• Optimised daily operations through effective management of lead management software.
• Processed over 50 client and student records daily with a focus on accuracy.
• Coordinated schedules and streamlined communications for virtual sessions.
• Implemented systems to minimise delays and enhance operational efficiency.
• Guided prospective students through admission process with clear, concise communication to facilitate understanding and engagement.
• Facilitated smooth transitions for student admissions through effective communication and coordination.
• Optimise follow-ups to enhance engagement and support conversion rates in education.
• Coordinated daily operations, streamlining processes for increased efficiency and productivity in the workplace.

Master of Science - International Business - Anglia Ruskin University (2026)

Bachelor of Arts - Economics - Mahatma Gandhi University (2020)