Quality Assurance Manager - Falabella Shearvan SA - Gurgaon, India
(2014-08 - 2025-10)
Accountable for overseeing comprehensive QA processes, managing supplier relationships, ensuring regulatory compliance, and driving continuous improvement to maintain high product quality standards and operational excellence across 40+ factories in India and Bangladesh.
- Directed production planning across multiple factories, elevating on-time shipment performance by 15% year-over-year, improving supply chain reliability and customer satisfaction.
- On boarded 105 factories (45 in Bangladesh, 60 in India), ensuring full alignment with global buyer quality and compliance standards; raised audit pass rate from 70–75% to 90%.
- Saved USD 50K annually by reducing dependency on 3rd-party inspections and building robust in-house QA capabilities.
- Spearheaded robust vendor management protocols, enhancing first-time product quality pass rates across a diverse supplier base in India and Bangladesh.
- Pioneered the integration of Statistical Process Control and AQL-based inspection systems from raw material intake to final inspection, resulting in a 20% decrease in rework.
- Reduced DHU from 12 to 7 (42% improvement) by implementing inline process controls and a right-first-time production culture.
- Orchestrated 100% clearance across all Technical, Social, and Factory Compliance audits; improved overall audit success rate to 95% through CAPA tracking and pre-audit readiness programs.
- Improved OTIF & RFT from 80% to 95% by introducing stage-wise quality gates and driving cross-functional coordination.
- Lowered customer claims to 5% through preventive quality planning and strict bulk approval systems.
- Led and mentored a QA/QC team of 10 inspectors across India and Bangladesh, ensuring consistent buyer compliance and vendor performance.
- Developed a weekly inspection and delivery tracking system, amplifying visibility, accountability, and efficiency across interconnected teams.
- Implemented standardized SOPs across all factories, resulting in 100% elimination of garment quality complaints from customers.
Senior Quality Assurance Executive - Continuum Buying Agency - Gurgaon, India
(2011-04 - 2014-07)
Oversight of quality assurance functions, ensuring consistent adherence to quality standards, facilitating vendor communication, and optimizing production processes for brands including Carmakoma and Ted Baker.
- Directed complete production and quality control operations, guaranteeing timely delivery of premium goods across an array of vendors.
- Executed Statistical Process Control and spearheaded AQL-based inspections, strictly adhering to diverse buyer quality benchmarks and enhancing product integrity.
- Managed delivery logistics, effectively addressed short shipment concerns, and strategically planned PCD to sustain seamless production workflow across the supply chain.
- Led multi-disciplinary teams, cultivating amplified performance, efficacy, and ownership among team members, contributing to superior operational outcomes.
- Orchestrated weekly inspection regimens and executed routine Target vs. Achievement evaluations to ensure fulfillment of manufacturing aims and strategic objectives.
Quality Assurance - Bhartiya International Buying Agency - Gurgaon, India
(2009-11 - 2011-03)
- Generated weekly inspection reports based on daily audits, contributing to a reduction in alteration percentage and quality defects.
- Participated in final inspections alongside buyer QCs; monitored and controlled material flow in sewing and finishing lines.
- Collaborated with technical design and product management to provide accurate and complete design packages.
- Maintained SOPs, promoted teamwork, and communicated with suppliers regarding new developments and sample follow-ups.
Quality Assurance - Orient Craft Limited - Delhi & Gurgaon, India
(2007-06 - 2009-08)
- Maintained close oversight of sampling and shipment timelines to guarantee punctual conveyance of products.
- Conducted meticulous fabric inspections upon receipt to stem quality inconsistencies prior to production cycles.
- Implemented and managed an Internal AQL Audit Team spanning cutting, sewing, washing, in-line, mid-line, and pre-dispatch audits.
- Provided real-time production updates to sourcing entities, boosting confidence and supply chain synergy.
