Jitendra Kumar

District Manager with 7+ years of experience in government digital initiatives, UIDAI Aadhaar services, PSU/private banking operations, Bharat Net Internet Service, Economic Census, Election, Insurance, Pension and many field project execution. Seeking a challenging role in UIDAI, banking, or financial inclusion sector to leverage deep expertise in Aadhaar-based authentication, BC/BF network management, and grassroots service delivery.

District Manager at Nangia & Co LLP (Client: SIDBI – Swavalamban Connect Kendra) (2024-05 – 2025-05)

Guided aspiring micro-entrepreneurs to access collateral-free government loans and subsidy schemes under Mission Swavalamban. Operated one-stop SCK counselling centers for end-to-end enterprise formalization.

• Guided aspiring micro-entrepreneurs to access collateral-free government loans and subsidy schemes under Mission Swavalamban
• Operated one-stop SCK counselling centers for end-to-end enterprise formalization – awareness, skill connect, credit linkage, and market access
• Conducted financial literacy sessions for rural beneficiaries on business loan products (MUDRA, PMEGP, etc.)

District Manager – Multiple Government Mandates at CSC e-Governance Services India Limited (2018-03 – 2023-06)

Supervised UIDAI Aadhaar enrolment, update, and authentication services. Managed Banking Correspondent (BC) / Business Facilitator (BF) agents. Deployed biometric authentication at 3,237 booths for Bihar Panchayat Election 2021.

• Supervised UIDAI Aadhaar enrolment, update, and authentication services across CSC-operated Aadhaar centres in Araria district
• Conducted periodic audits of Aadhaar service delivery at Village Level Entrepreneur (VLE) outlets to ensure compliance with UIDAI norms
• Resolved resident grievances related to Aadhaar enrolment errors, biometric failures, and data correction requests – reduced pending grievances by coordinating directly with regional UIDAI offices
• Ensured strict adherence to UIDAI data privacy, security protocols, and operator certification requirements
• Managed Banking Correspondent (BC) / Business Facilitator (BF) agents delivering financial services to rural populations – AEPS, account opening, deposits, and loan applications
• Oversaw doorstep banking services including FD/RD, savings accounts, Life Insurance schemes, and consumer durable loans
• Verified physical accuracy of agent transaction records; resolved complaints on AEPS frauds and beneficiary grievances
• Partnered with PSU, private, and regional rural banks to expand CSP (Customer Service Point) network coverage
• Deployed and monitored biometric authentication at 3,237 booths across Araria district – first-of-its-kind initiative in rural Bihar to prevent bogus voting
• Resolved real-time technical issues including software updates, data sync failures, and device malfunctions for 3,000+ operators
• Trained 600+ supervisors and 2,000+ enumerators for house-to-house data enumeration using mobile application
• Ensured 100% coverage and data accuracy for Araria district submitted to Ministry of Statistics & Programme Implementation
• Achieved 100% OFC machine installation across 218 Gram Panchayats in Araria in collaboration with Tejas/ITI network teams
• Supervised deployment teams for last-mile Wi-Fi hotspot rollout under Digital India
• Trained VLEs across the district to issue PMJAY Golden Cards and enrol beneficiaries under the world's largest government-sponsored health scheme (50 crore beneficiaries)
• Executed digital literacy training programme across rural households, empowering citizens to participate in digital financial services

RF Network Engineer at Mirage Telecom (Client: Airtel – IWAN Project) (2017-02 – 2018-03)

Installed and maintained MPLS network devices connecting banks and government organizations. Configured P2P & P2MP radio frequency links.

• Installed and maintained MPLS network devices connecting banks and government organizations
• Configured P2P & P2MP radio frequency links; performed troubleshooting at BTS and customer-end RF systems
• Used spectrum analyzers and power meters for equipment testing, calibration, and performance optimization

B.E. in ECE – Patel College of Science & Technology, Bhopal (2012 – 2016)

12th – Araria College, Araria (2011 – 2011)

10th – H.E. High School, Araria (2009 – 2009)