Jitendra Pathak

Healthcare IT professional with 4+ years of experience in application support and implementation for U.S. healthcare payer solutions. Skilled in claims adjudication, EDI (837/835/834/277), production support, SQL troubleshooting, application configuration, client onboarding, product demonstrations, release validation, and cross-functional collaboration. Recognized for delivering excellent client support and successful implementations.

Senior Support & Implementation Analyst - Meditab Software India Pvt. Ltd. - Ahmedabad, Gujarat, India

(2022-01)

• Provide application support and implementation services for U.S. healthcare payer clients using the QuickCap platform.
• Investigate production issues involving claims adjudication, eligibility, authorization, pricing, provider configuration, and encounters.
• Perform SQL-based troubleshooting and data validation using SQL Server.
• Configure application settings and business rules based on client requirements.
• Conduct product demonstrations for prospective and existing clients.
• Lead client onboarding activities including implementation coordination and user guidance.
• Coordinate with QA and Development teams to validate fixes and support production deployments.
• Support EDI transactions (837P, 837I, 835, 834, and 277).
• Manage SFTP-based file transfers and troubleshoot processing issues.
• Prepare month-end professional services reports and validate billable consulting hours for client invoicing.
• Participate in client meetings to gather requirements and provide implementation updates.

Bachelor of Technology - Computer Science Engineering - GLA University, Mathura (2022)

Class XII (HSC) - Science Stream - UP Board (2015)

Class X (SSC) - General Stream - UP Board (2013)