Mridul Robert
Customer Support professional with 4+ years of experience in international BPO, voice, chat, and blended support processes
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About
Customer Support professional with 4+ years of experience in international BPO, voice, chat, and blended support processes. Skilled in handling inbound and outbound customer interactions through calls, emails, and live chat while delivering excellent customer experience and maintaining SLA standards. Experienced in resolving customer concerns, handling escalations, multitasking across platforms, and achieving KPIs such as CSAT, AHT, and quality scores.
Experience
Senior Customer Support Associate at Accenture India Pvt Ltd (2025-10 – 2026-04)
- Provided customer support through voice and backend support processes for international customers.
- Resolved customer queries related to services, account access, and general concerns with high accuracy.
- Handled inbound and outbound interactions while maintaining quality and productivity targets.
- Coordinated with internal teams for quick issue resolution and improved customer experience.
- Maintained SLA compliance and delivered excellent customer service across all interactions.
Customer Support Specialist – Voice & Chat Process at Concentrix Daksh Services India Pvt Ltd (2023-10 – 2025-01)
- Delivered customer support through voice, chat, and email channels for international customers.
- Assisted customers with service-related queries, troubleshooting, and issue resolution.
- Managed escalations professionally while ensuring customer satisfaction and positive experience.
- Achieved performance metrics including CSAT, quality scores, and productivity targets.
- Maintained professional communication and strong customer relationships across all channels.
Customer Relationship Executive at Lenora Gloves Pvt Ltd (2021-01 – 2023-09)
- Handled domestic and international customer communication through calls, emails, and chat support.
- Assisted customers with product inquiries, order updates, and service-related concerns.
- Resolved customer complaints efficiently while ensuring a positive customer experience.
- Coordinated with internal teams to ensure smooth service delivery and timely responses.
- Built strong customer relationships through effective communication and support.
Education
Bachelor of Business Management in BBM – Kripanidhi College, Bangalore
