Joe Pohdweng

IT Infrastructure Engineer with 3+ years of experience providing IT support, desktop administration, infrastructure management, and network troubleshooting in enterprise environments. Experienced in supporting Windows and Linux systems, Microsoft 365, Active Directory, VPN/IPsec connectivity, MPLS L3VPN configuration, virtualization, cloud platforms, and enterprise networking. Skilled in diagnosing hardware and software issues, configuring laptops and user accounts, maintaining IT assets, and delivering excellent end-user technical support.

IT Infrastructure Engineer - Sonicbolt Technologies

(2020-10)

• Provided Level 1, Level 2 & Level 3 technical support for end users across Windows and Linux environments.
• Installed, configured, and maintained desktops, laptops, printers, and peripheral devices.
• Configured laptops, user accounts, email accounts, and Microsoft 365 services basics.
• Managed Active Directory user accounts, password resets, and access permissions.
• Diagnosed and resolved hardware, software, application, and operating system issues.
• Configured and supported VPN and IPsec connectivity for remote users.
• Performed network troubleshooting involving TCP/IP, DNS, DHCP, VLANs, switches, routers, and firewalls.
• Administered Windows Server and Ubuntu Linux servers.
• Hands-on practical experience with Microsoft 365, Teams, Entra ID, and MFA.
• Monitored infrastructure using Zabbix and Observium.
• Managed SAN Storage and iSCSI environments.
• Supported CCTV/VMS infrastructure and resolved critical incidents.
• Administered VMware ESXi, Hyper-V and Virtual Box.
• Hands-on practical experience with Azure Virtual Machines and AWS EC2 infrastructure.
• Applied security patches and maintained IT hardware inventory.
• Hands-on practical experience with Sophos and FortiGate.

IT / CCTV Technician - TechLife

(2021-02 - 2022-12)

Technical Support Engineer - Digital Hub

(2017 - 2021)

Bachelor of Computer Applications - Computer Applications - Mahatma Gandhi University