Senior Business Manager - Rupyy (Cardekho)
(2019-01)
- Drive sales of used car finance products, insurance (motor & add-ons), and classified packages.
- Achieve monthly/quarterly targets set for loan disbursement, policy issuance, and digital product subscriptions.
- Build and maintain strong relationships with used car dealers and DSA (Direct Selling Agents).
- Onboard new dealers and ensure high engagement for lead generation and conversions.
- Provide product training to partners and ensure compliance with process standards.
- Act as a single point of contact for customers applying for used car finance or insurance.
- Understand customer requirements and recommend suitable financing and insurance plans.
- Coordinate with NBFCs/Banks, insurance companies, and internal operations teams to ensure smooth processing.
- Follow up for documentation, approval, and timely delivery.
- Monitor daily/weekly performance metrics (loan files, insurance policies, classified package sales).
- Follow internal policies to maintain data accuracy and confidentiality.
Senior Sales Consultant - Trident Automobiles (Hyundai)
(2016-01 - 2019-12)
- Greeted and engaged with walk-in and online customers to understand their vehicle needs and preferences.
- Conducted detailed presentations and test drives to demonstrate vehicle features and benefits.
- Explained financing options, warranty packages, and after-sales services to customers.
- Maintained up-to-date knowledge of vehicle inventory, promotions, and competitive market trends.
- Prepared and processed sales documentation including loan applications, registrations, and delivery checklists.
- Followed up with leads and existing customers to generate repeat business and referrals.
- Collaborated with the finance and service departments to ensure seamless customer experience.
- Met and exceeded monthly sales targets consistently.
Customer Service Representative - Actis Technology
(2015-01 - 2016-12)
Handled inbound and outbound calls for customer support across telecom industry, maintaining a professional and empathetic approach.
- Resolved customer issues related to products, services, billing, or technical support, ensuring first-call resolution where possible.
- Accurately logged interactions and case details in CRM systems, maintaining data integrity and customer history.
- Met and exceeded key performance indicators (KPIs) such as call handling time, customer satisfaction (CSAT), and quality assurance scores.
- Escalated unresolved issues to appropriate departments while ensuring timely follow-up with the customer.
- Adapted to different client processes, tools, and systems based on project requirements.
- Worked in a high-pressure, target-driven environment while maintaining a strong focus on customer satisfaction.
