John Mavely
NetIQ Identity and Access Management Technical Support Specialist
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About
5+ years of NetIQ Cybersecurity Identity and Access Management (IAM) Technical Support experience with Windows/Linux servers and applications installation, configuration and troubleshooting expertise (22+ years in total).
Experience
Lead Technical Support Specialist at OpenText Corporation (2021-02 – 2024-08)
- Technical Support of Advanced Authentication & Access Manager.
- Review cases and mentor L1 Team Engineers.
- Provide Technical Training.
- Publish Technical videos & Articles.
Lead Consultant - Systems at Atos IT Services Pvt. Ltd. (2011-09 – 2021-02)
- Deployment & Administration of Xerox IaaS Cloud Services (XITO) self-service virtual machine provisioning solution.
- Technical Support of self-service provisioning solution.
Senior Analyst at Hewitt Associates India Pvt. Ltd. (2010-01 – 2011-09)
- Novell Technology Solutions Technical Support of NetWare, eDirectory & Identity Manager.
Senior Associate at Novell India Pvt. Ltd. (2004-09 – 2010-01)
- Technical Support of GroupWise, eDirectory and Identity Manager.
- Dedicated Support Engineer (DSE) for client Rashtrapati Bhavan, New Delhi, India.
Education
Diploma in Medical Electronics – State Board of Technical Education, Kerala (1999)
Pre-Degree – Mahatma Gandhi (MG) University, Kerala (1996)
S.S.L.C – Department of General Education, Kerala (1994)
