John Mavely

5+ years of NetIQ Cybersecurity Identity and Access Management (IAM) Technical Support experience with Windows/Linux servers and applications installation, configuration and troubleshooting expertise (22+ years in total).

Lead Technical Support Specialist at OpenText Corporation (2021-02 – 2024-08)

• Technical Support of Advanced Authentication & Access Manager.
• Review cases and mentor L1 Team Engineers.
• Provide Technical Training.
• Publish Technical videos & Articles.

Lead Consultant - Systems at Atos IT Services Pvt. Ltd. (2011-09 – 2021-02)

• Deployment & Administration of Xerox IaaS Cloud Services (XITO) self-service virtual machine provisioning solution.
• Technical Support of self-service provisioning solution.

Senior Analyst at Hewitt Associates India Pvt. Ltd. (2010-01 – 2011-09)

• Novell Technology Solutions Technical Support of NetWare, eDirectory & Identity Manager.

Senior Associate at Novell India Pvt. Ltd. (2004-09 – 2010-01)

• Technical Support of GroupWise, eDirectory and Identity Manager.
• Dedicated Support Engineer (DSE) for client Rashtrapati Bhavan, New Delhi, India.

Diploma in Medical Electronics – State Board of Technical Education, Kerala (1999)

Pre-Degree – Mahatma Gandhi (MG) University, Kerala (1996)

S.S.L.C – Department of General Education, Kerala (1994)