SOFT SKILLS TRAINER at Niraivagam – Don Bosco Institute of Psychological Services (2024-05 – 2026-02)
- Designed and delivered soft-skills training for staff and professional teams, with emphasis on effective communication, professional behaviour, interpersonal relationships and workplace etiquette.
- Trained staff on how to communicate professionally and deal effectively with doctors, patients, colleagues and other stakeholders, focusing on empathy, active listening, clarity and service orientation.
- Delivered structured programmes for school students, teachers and parents on communication, leadership, teamwork, emotional intelligence, life skills and positive relationship building.
- Designed customized, activity-based learning modules, workshops and group activities according to the needs of different participant groups.
- Facilitated discussions, role plays, reflective exercises and practical activities to translate soft-skills concepts into workplace and everyday behaviour.
- Delivered personality-development and soft-skills training for DSP Officers at the Tamil Nadu Police Academy.
PATIENT COORDINATOR | STAFF COMMUNICATION & SERVICE SUPPORT at Insight Scan Centre (2026-02 – 2026-08)
- Worked closely with doctors, technicians and front-office teams, supporting professional communication and smooth patient interactions.
- Applied soft-skills principles in patient handling, complaint resolution, service recovery and coordination between clinical and support teams.
- Supported a patient-centred communication approach focused on empathy, clarity, professionalism and respectful interactions.
EXECUTIVE – OPERATIONS at Apollo Hospitals (2023-07 – 2024-01)
- Coordinated communication among patients, doctors, clinical teams and hospital facilities.
- Served as a departmental SPOC and prepared operational reports and meeting documentation.
- Strengthened practical understanding of professional communication, stakeholder coordination and patient-facing service.
RADIOLOGY COORDINATOR at Rela Hospital (2023-01 – 2023-07)
- Managed patient communication, feedback and complaint resolution while coordinating with doctors and clinical teams.
- Supported professional, empathetic and service-oriented interactions in a patient-facing environment.
CUSTOMER SUPPORT OFFICER at Allsec Technologies (2018-04 – 2019-07)
- Handled inbound and outbound interactions for UK clients, developing strong communication, active listening, problem-solving and customer-service skills.
- Resolved client queries through phone, email and voicemail while maintaining professional communication and service standards.
- Awarded Representative of the Year for outstanding performance.
Patient Care Coordinator / Radiology & Operations at Patient Care Coordination
Managed appointments, consultations and service concerns; coordinated with department heads and supervised patient flow. This experience strengthened practical skills in stakeholder communication, patient handling and service coordination.
