Shalini Mishra

Soft Skill Trainer with 10 years of experience in training delivery, learner development, employability enhancement, student engagement, and team leadership across EdTech, Colleges, Higher Education, Healthcare, and Corporate Learning environments. Successfully trained and mentored 10,000+ learners, including students from IITs, NITs, healthcare professionals, doctors, PhD scholars, and working professionals across India and global learning cohorts. Expertise in Communication Skills, Personality Development, Corporate Etiquette, Professional Communication, Placement Training, Presentation Skills, Leadership Development, Interview Preparation, Workplace Readiness, Voice & Accent Training, and Behavioural Skills Training.

Experienced in managing Learning & Development initiatives, trainer teams, learner engagement programs, and student success functions.

Visiting Faculty – Soft Skills - Boston Institute of Analytics

(2026-05)

• Deliver training programs for global learner cohorts enrolled in Analytics, Data Science, Artificial Intelligence, Cybersecurity, and Technology programs.
• Conduct sessions on communication skills, workplace readiness, leadership, professional etiquette, and career success strategies.
• Mentor learners in enhancing presentation skills, professional confidence, and interview performance.
• Facilitate experiential learning through case studies, simulations, and role-play activities.

Personality Development Trainer - Intellipaat School of Technology (Academic Collaboration with S-VYASA University)

(2025-09 - 2026-08)

• Deliver semester-long personality development and employability training for AI/ML students.
• Conduct sessions on communication skills, interview preparation, group discussions, and workplace readiness.
• Mentor students in developing professional confidence, teamwork, and leadership competencies.

Soft Skill Trainer – Personality Development & Professional Communication - VNIT Nagpur (EdTech Industry Program)

(2025-08 - 2025-12)

• Delivered professional communication and personality development training for M.Tech students.
• Conducted sessions on presentation skills, workplace etiquette, interview readiness, and communication effectiveness.
• Guided learners in communicating technical concepts effectively in professional environments.

Senior Manager – Learning & Development - Learning Labb Research Institute & Zenoffi Learning Labb

(2024-12 - 2025-06)

• Led Learning & Development initiatives across both organizations, overseeing training quality and learner engagement.
• Managed and mentored technical and soft skills training teams.
• Delivered communication, workplace readiness, and professional development training for healthcare professionals and students.
• Standardized training delivery practices and supported trainer development initiatives.

Training & Placement Manager - CliniLaunch Research Institute

(2024-04 - 2024-10)

• Managed training and placement initiatives for healthcare and life sciences learners.
• Conducted employability enhancement programs, mock interviews, and career readiness interventions.
• Coordinated with recruiters and industry stakeholders to support placement opportunities.
• Monitored placement outcomes and implemented improvement strategies.

Corporate Etiquette & Soft Skill Trainer - CliniLaunch Research Institute

(2023-09 - 2024-03)

• Delivered training on corporate etiquette, workplace professionalism, business communication, and professional behaviour.
• Conducted practical learning sessions using role plays and workplace simulations.
• Prepared learners for corporate and healthcare work environments.

Corporate Communication Specialist (Freelancer) - Infynia

(2023-08 - 2023-12)

• Delivered communication training programs for Chartered Accountants, focusing on business and written communication.
• Conduct sessions on email etiquette, business correspondence, report writing, and workplace communication

Soft Skill Trainer (Freelancer) - iNeuron

(2023-06 - 2024-07)

• Delivered employability and communication skills training for learners enrolled in Data Science.
• Conducted workshops on interview preparation, professional etiquette, and presentation effectiveness.
• Facilitated live virtual training sessions for diverse learner groups.

Soft Skill Trainer (Freelancer) - Intellipaat

(2023-03)

(Weekend)

• Deliver communication, personality development, and employability training programs.
• Mentor learners in interview readiness, workplace communication, and professional confidence.
• Facilitate engaging classroom and virtual learning experiences.

Assistant Manager – Training & Student Experience - BYJU'S

(2022-02 - 2023-01)

Led training and capability-building initiatives for teams supporting student experience and operational functions. Designed and delivered training programs focused on communication, customer experience, process excellence, and professional development. Collaborated with cross-functional stakeholders to identify training needs, drive continuous learning initiatives, and enhance team performance through coaching and feedback.

Operations Training Specialist - BYJU'S

(2019-03 - 2022-01)

Facilitated onboarding and refresher training programs for operational teams across multiple business functions. Delivered product, process, communication, customer service, and voice & accent training while developing learning materials and assessment frameworks to support performance and knowledge retention. Conducted quality audits and performance reviews to identify skill gaps and recommend training interventions.

Supported employees through coaching and mentoring to improve productivity and service quality.

Product Operational Specialist - BYJU'S

(2018-01 - 2019-02)

Managed student support operations and ensured timely resolution of learner queries and concerns. Coordinated with internal teams to provide a seamless student experience throughout the learning journey. Maintained service quality standards while handling customer interactions and operational processes. Contributed to customer satisfaction and retention through effective communication and issue resolution.

Masters of Psychology - Psychology

Bachelor of Commerce - Commerce - Bangalore University