Jot Kaur

Aspiring and dedicated professional with a keen interest in Customer Relations. Passionate about assisting and serving clients by delivering exceptional service through my roles and responsibilities. Committed to providing the highest level of support and ensuring customer satisfaction in every interaction.

Office Coordinator & Administrative Assistant - Livasa Hospital, Mohali, Punjab (IVY Hospital) - Mohali, Punjab

(2023-12)

• Welcome and greet visitors, directing them to appropriate departments or personnel.
• Coordinate with managers and HODs to schedule and update appointments.
• Manage the front desk, serving as the primary point of contact for guests, employees, job candidates, and vendors.
• Answer and direct phone calls, take and deliver messages, and provide general information as needed.
• Maintain and update office supplies inventory, manage registers, and organize office files.
• Perform office coordination tasks, including updating paperwork, maintaining documents, and word processing.
• Ensure the reception area is clean, organized, and welcoming.
• Sort and distribute mail, manage deliveries, and coordinate with vendors for office supplies.
• Type and take notes during meetings, schedule meetings, and send invitations to attendees.
• Organize travel arrangements, including booking accommodations and reservations.
• Manage manual data entry on multiples registers.
• Prepare ID cards for employees and staff.

Patient Counselor - Fortis Hospital, Mohali, Punjab - Mohali, Punjab

(2019-09 - 2023-10)

• Ensured patient counselling regarding their health issues and recommended doctors.
• Verified information, added data with patient details to the system and prepared system generated bills
• Performed empanelment processes for patients under Central Government Health Scheme (CGHS) and Ex-Servicemen Contributory Health Scheme (ECHS)
• Performed tasks that require counselling, investigations, billings in various departments such as radiology, pediatrics, vaccinations, dialysis and carcinoma.
• Went above and beyond to help the patients and made their pre-treatment and post-treatment process hassle-free.
• Managed all OPD data from the counselling till claim submission and kept the record on daily basis.

Patient Coordinator - Sohana Hospital, Mohali, Punjab - Mohali, Punjab

(2019-03 - 2019-09)

• Managed patient data with confidentiality.
• Exchanged and transferred patient calls to the respective departments.
• Assisted patients over call and made doctor appointments according to the available slots.
• Kept and managed mail records and call data on daily basis.

B.A. Arts - Psychology - Indira Gandhi Open University

Senior Secondary - Science - PSEB, Lalru, Punjab (2014-01 - 2015-12)

High School - CBSEKV, Dappar, Punjab