Jothi Panday

Risk Mitigation: Analyzed transactions to identify fraud patterns and customer risk indicators; conducted transaction monitoring strictly aligned with AML/KYC guidelines.

Process Optimization: Improved process efficiency through systematic error tracking and updates; collaborated with teams and mentored peers to drive performance improvements.

Stakeholder Collaboration: Attend and drive internal onshore partner meetings via conference calls to consistently meet expectations and ensure resolution of follow-up items.

Fraud and Claim Specialist / Chargeback Analyst - Wells Fargo International Bank - Chennai

(2023-10 - 2026-02)

• Risk Mitigation: Analyzed transactions to identify fraud patterns and customer risk indicators; conducted transaction monitoring strictly aligned with AML/KYC guidelines.
• Process Optimization: Improved process efficiency through systematic error tracking and updates; collaborated with teams and mentored peers to drive performance improvements.
• Stakeholder Collaboration: Attend and drive internal onshore partner meetings via conference calls to consistently meet expectations and ensure resolution of follow-up items.
• Business Tools: Expert utilization of Visa, Mastercom, Dash, Hogan, Ethoca, and Trull for end-to-end operation management.
• Risk Resolution: Demonstrate a strong understanding of risk management, managing issues and exceptions above materiality thresholds for resolution.
• Audit Readiness: Maintained a 99% accuracy rate in compliance documentation, ensuring the department consistently met internal and external regulatory audit standards.
• Escalation Management: Streamlined the internal escalation path for high-priority fraud cases, resulting in a 20% faster resolution time for sensitive materiality threshold exceptions.

Master of Business Administration - MBA - Bharatidasan University (2021 - 2023)

Bachelor of Commerce - B.Com - Bharatidasan University (2019 - 2021)