Juhi Gupta

I am a young professional seeking to gain employment where my skills will be challenged, and new learning opportunities are available to enhance my personal growth. I hear by declare that the above information is true and correct to the best of my knowledge, and nothing has been concealed or distorted.

Procurement Operation Analyst - SME - Accenture - Gurgaon, India

(2022-01)

Process Owner for PSS Services, managing end‑to‑end procurement operations including PO creation/changes in SAP, GR reversals, postings/deletions, and key reports (BD87, MRBR, GRIR, SPOOL, UOM, Auto Pay POs) along with client coordination for Asia, EMEA, Latin America & North America.

• Approved PRs and executed PO creation using Win-shuttle in adherence to Contract management and procurement guidelines.
• Managed open and aging POs, coordinated vendor closures, and delivered SAP-based consignment reporting while ensuring data accuracy and optimizing tracking through GS3 to enhance procurement efficiency, inventory control, and vendor communication
• Managed ticket allocation and issue resolution in the procurement process through ServiceNow, ensuring timely support and process continuity.
• Purchase Order (PO) data posting, ensuring accurate vendor, material, and pricing information with compliance to procurement policies in GS3.
• Prioritized and allocated procurement requests (POs, RFQs, vendor issues, PR discrepancies) to team ensuring SLA compliance and timely resolution.
• Prepared and shared GPH data reports, Failure Mode and Effects Analysis (FMEA), Root Causes Analysis (RCA), Daily Service tracking files data sharing, DTPs, Process Checklist, Learning & Query log, AHT for daily approvals.

Comcast Technical Support Representative - Concentrix - Gurgaon, India

(2021-01 - 2022-12)

• Proven track record in swiftly resolving technical issues related to hardware, software, and Comcast products through effective troubleshooting and IT support
• Proper documentation notification, and escalation
• Managed a high volume of technical support tickets and met the target
• Successfully launched upselling iPhones, upgrading devices and promotion cases

Education Counselor - Fraknfin air hostess training institute - Gurgaon, India

(2019-01 - 2021-12)

• Promoted and counselled students for Aviation Hospitality Travel Management courses
• Assisted students in making informed decisions about their education and career opportunities
• Collaborated with sales teams to create effective sales target, and promotion courses

Bachelor of Science - Information Technology - Shri dev suman university (2016-01 - 2019-12) Dehra Dūn, India

Class 12 - Commerce CBSE - St. Paul's Secondary School (2015-01 - 2016-12) Haldwani, Nainital