Zonal Leader (BFSI) - Q Degrees Services - Zone India
(2025-01)
Retail – Operations
- Managing Collection/ Mystery/Informed/ Audits (Customer Experience) for IDFC Bank, TATA Capital, RBL Bank, Money View, KSF & Avanti Finance
- Handling teams across Zone India working for quality audits on field (Conducting Collection/ Mystery/Informed/ Audits, Collection Audit, Informed Audit) – Team size 10 members across different geographical area
- Ensuring Scope/Target achievements on time with team engagement
- Coordinate between team and manager
- Coordination with corporate client fulfilling their daily requirements and enhance quality and perfection to excel in dynamic corporate environment
- Responsible for day-to-day operations for smooth functioning of process
- Compiling and Analyzing Audit Data
- Preparing and Presenting Final report basis on the audits to publish to the clients
- Cross trained team members for multiple clients, mentoring new hires
- Preparing weekly and monthly reports
Subject Matter Expert (BFSI) - Q Degrees Services
(2021-04 - 2024-12)
Retail – Operations
- Proactively audit processes, practices, and documents to identify weaknesses
- Conducted various types of Collection audit of Bank Collection Manager, Bank Agencies, Bank Yard Agencies of IDFC First Bank Limited
- Providing targeted & Compliance training to collection managers
- Avanti Finance – Checking the Complete On boarding Process Such as CGT and GRT etc.
- Publish the Final report to Client for IDFC Bank and Avanti Finance Bank
Executives - Insha Enterprises
(2016-05 - 2020-12)
Small scale business
- Collected and managed customer orders from local markets and distributors
- Coordinated demand and supply to ensure timely product availability
- Maintained records of orders, deliveries, and collections accurately
- Monitored inventory levels and communicated requirements to production
- Handled payment collection and tracked outstanding balances
- Built relationships with customers and ensured smooth order fulfillment
