Subject Matter Expert at Quattro Tech data (2021-09 – 2024-11)
Cisco Email Process
- Mentored junior team members, contributing to their professional growth and development.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
Vendor Solution Associate at Quattro Tech data (2019-12 – 2021-08)
Cisco Email Process
- Answered questions and assisted customers with item selection and location.
- Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
- Met sales goals by offering excellent customer service.
- Managed a diverse portfolio of vendors, ensuring timely delivery of products and services to clients.
CSE Chat Process at Jindal Intellicom (2019-02 – 2019-11)
Zomato
- Connected with customers by listening to concerns and answering questions.
- Resolved escalated customer complaints professionally and efficiently, restoring client confidence in the brand.
- Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
- Provided exceptional service to customers by actively listening to their needs and offering personalized solutions.
Data Entry Operator at Wipro (2018-04 – 2018-12)
Indian Air Force Palam
- Completed data entry tasks with accuracy and efficiency.
- Maintained files, records, and chronologies of entry activities.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified data files prior to entry to maintain high data accuracy.
