Jyoti Chaudhari

Seeking a challenging career in an organization where I can effectively apply my skills, knowledge and experiences which provides example opportunities for growth and improvement.

Customer Services Executive - Air India Airport Services Ltd - T2 at Chhatrapati Shivaji Maharaj International Airport

(2022-12)

• Experienced in airline reservations & operations.
• Airline reservation agent skilled in Amadeus ticketing systems.
• Trained in all Ground Handling procedures as per airline SOP. Like Check in counters, Boarding procedure, Arrivals of both International and Domestic flights.
• Trained in major operational queries like INAD deportee cases as how to collect the INAD charges from the passengers as per the airline policy.
• Flight Reservations: Handled both domestic and international reservations, ensuring timely and accurate booking details.
• Fare Calculation and Pricing: Assisted in fare quote generation and ticketing, ensuring competitive pricing while adhering to airline rules and regulations. Issue the New tickets for all sectors and reissue the same as well.
• Itinerary Management: Created, modified, and updated itineraries based on customer preferences and flight availability.
• Problem Resolution: Addressed booking errors, schedule changes and overbooked situations, using Amadeus to offer alternatives and ensure customer satisfaction.

BCOM - Gonsalo García College of arts & commerce (2021-03)

HSC - Higher secondary school Mumbai state board (2018-02)

SSC - secondary school Mumbai state board (2016-03)