Jyoti Gaud

Healthcare operations professional with 3+ years of experience in OT coordination, hospital administration, NABH compliance, and patient flow management across oncology and tertiary care settings. Skilled in surgery scheduling, audit readiness, quality monitoring, patient grievance resolution, and cost optimization. Proven ability to coordinate cross-functional teams, strengthen operational efficiency, and support high standards of patient care and compliance.

OT Coordinator - Medical Administration Department at Bhagwan Mahaveer Cancer Hospital & Research Centre (2024-10 – Present)

• Coordinate multi-specialty surgery scheduling to optimize OT utilization and reduce procedural delays.
• Ensure NABH compliance through documentation audits, quality indicator monitoring, and process standardization.
• Monitor OT consumables and antibiotic-use practices to support patient safety and cost efficiency.
• Oversee surgical billing coordination and resolve empanelment-related queries in collaboration with relevant teams.
• Manage OT technician allocation and overtime utilization to improve workforce efficiency.
• Support consumable rationalization and other cost-control initiatives within OT operations.
• Conduct root cause analysis for surgery cancellations and dropouts, recommending corrective actions to improve workflow efficiency.

Floor Administrator - Hospital Operations at Mahatma Gandhi Hospital (2022-12 – 2024-09)

• Conducted administrative rounds across oncology wards and private wing to ensure smooth patient flow and service coordination.
• Resolved patient grievances across nursing, housekeeping, laboratory, and support departments to improve service delivery.
• Streamlined discharge coordination processes to reduce delays and enhance patient experience.
• Supported NABH Surveillance 2024 and Nursing Excellence 2023 preparedness through compliance coordination and operational follow-up.
• Contributed to the establishment of a Pre-Operative Surgical Oncology Ward and Paediatric Oncology Unit based on service needs.
• Maintained audit readiness by reinforcing compliance with documentation and departmental protocols.
• Managed OPD operations, including crowd flow and patient support during high-volume periods.
• Assisted OPD-to-IPD conversion support through timely coordination and patient guidance.

Management Trainee at Mahatma Gandhi Hospital (2021-01 – 2022-08)

• Conducted internal audits and documentation checks across departments to identify compliance gaps.
• Assisted in NABH assessments and accreditation-related activities.
• Supported hospital operations and quality improvement initiatives through cross-functional coordination.

Physiotherapy Intern at SMS Hospital (2018 – 2019)

• Completed rotational internship across physiotherapy specialties, with exposure to multidisciplinary patient care.

Master of Hospital Administration in Hospital Administration – Mahatma Gandhi College of Hospital Administration (2022)

Bachelor of Physiotherapy in Physiotherapy – Mahatma Gandhi College of Physiotherapy (2019)