K Omprakash

To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges.

Associate Analyst - Solera(smartdrive india pvt ltd)

(2023-07 - 2025-06)

• Processed and verified customer data with a high level of accuracy while maintaining data integrity.
• Reviewed and validated user-generated content in accordance with company policies and quality standards.
• Handled back-office operations by updating records and maintaining accurate documentation.
• Resolved process-related queries through internal tools, emails, and ticketing systems.
• Performed data analysis and prepared reports to support business and operational requirements.
• Identified discrepancies and escalated complex cases to the appropriate teams for timely resolution.
• Monitored daily productivity and quality metrics to consistently achieve SLA and KPI targets.
• Collaborated with cross-functional teams to ensure smooth workflow and efficient process execution.
• Suggested and supported continuous process improvements to enhance operational efficiency.
• Maintained confidentiality of customer information while adhering to organizational policies and compliance guidelines.

MBA - Finance - Princeton p.g. college of information technology (2021-01 - 2023-01)

B.com - Computers - HRD degree and p.g college (2017-06 - 2020-11)

Intermediate - Ratna junior College (2015-06 - 2017-05)

SSC - St Paul's High tech-hi school (2015)